I left the fuel level at what I felt was the same level, close to same level, as when I picked up the U-Haul. When I picked it up, there were 153 miles left to empty. When I refueled, there were 138, miles left to empty. Just over 1/4 tank but was still charged 36.75 for 7 gallons of fuel. Even the screen shot I was sent in the receipt showed 1\4 full. Had I been there when personnel were available, I would have shown them the picture I took of the remaining miles left to empty, add the amount need to read 153 miles to empty. I would have contested the 36.75 charge, taken the U-Haul to the nearest gas station and added the fuel necessary to read 153 miles to empty. Next time, I'll be there to talk to a person. Rough roads make the truck bounce quite a bit, even though the side of the truck reads, air ride suspicion. Only a couple of items were broken on the trip. Other than that, everything else was fine. Truck ran great. I had no dealings with this location, as I dropped the truck after hours and a day half a day early.
JUAN T
3UUU Events
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89011
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Customer Reviews
- 4.5 Average Customer Rating
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The person that ran, the facility was very personable and went out of his way to make sure we had everything we needed
Stephen WI received a call from an U-Haul rep about 2:45 pm and I asked what time the drop off Uhaul office closed. The rep told me that their office closed at 5:30 pm. Because we were running late, we knew we did not have the time to gas up, only quarter tank left. When we pulled up to the U-Haul location at 5:20 pm, the U-Haul office was CLOSED WITH THE CHAIN AROUND THE GATE AND NOONE WHERE. I called the U-Haul phone number and was told to park the U-Haul truck and leave the keys in the dropped off box. I just received an email receipt and it showed $167 showed “missing/damage equipment with the top of my $591 bill that I did initially paid. I’m extremely upset and will be filling the complaint and will never ever use U-Haul again
SOPHIA LCheck in/ drop off process really easy
Robert OVery friendly
CHARLES D