The person at the front desk did not seem very willing to help. Whenever I asked questions, I was repeatedly told to refer to the agreement document, which was the only response provided. Additionally, the vehicle was not clean and did not appear to be well maintained. I also experienced difficulty starting the vehicle as it was not functioning properly, which made the overall experience inconvenient. Since I only needed the vehicle for a couple of hours within the same area, I chose not to raise a formal complaint. However, if travel to another city were required, I would not recommend this service based on my experience. Thank you.
Sajjith R
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Open on time - posted opening hours is 10am - scheduled pickup was for 10am - did not open/arrive until 1019am
Elizabeth BSome of the uhaul links were not working to update/report pictures
Nishith PI ordered moving pads that were not included; still charged for them, making for a quite average experience.
Brian CYou can improve the app. When I was handing over the truck and starting to go through the checklist, I had to exit the app, and when I came back, I couldn't finish it.
Sidney S