Call directly .. do not use the app .
Ross W
Tempo Jeles Grocery & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinton, AB T7V2A3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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As I said previously on my other two rentals that I had, it's not the location. It is the actual U-Haul company.. Their computer system is always down, always having problems! People using those programs are not properly trained. The U-Haul support lines are always busy and there's a lengthy wait whether you are a dealer or a customer. When you're renting a truck, you're usually moving and who has two or three hours to sit around wasting time while the dealers are talking to customer service? I ended up having to rent three pieces of equipment from U-Haul instead of one truck. It ended up costing me a lot of time and a lot of money.
Kelli DI had reserved a 26 foot truck, 3 weeks before it was needed. It was to be picked up at 8:30 AM on a Tuesday morning. I received a phone call at 2:30 on Monday saying that I couldn't get the truck in the location where I live and would have to drive three hours to pick up the truck that I needed. Then drive three hours back and then drive another three hours to my new home. then, with the help of someone from customer service, we went with a smaller truck and a trailer that was only an hour drive away. But both truck and trailer were at different locations.. I went at 9:30 AM to pick up the trailer, and was told the person wouldn't be in until 10. I came back at 10 and apparently the person wouldn't be in until 1030. I came back at 10:30 to get the trailer. The person was there but the size of trailer that was booked was wrong. Took the small trailer anyway because I didn't have much of a choice. They had computer problems and then I had to pay cash as apparently the system would not work for anything else. I then drove an hour to pick up the truck, they were having computer issues from the start and it took well over an hour to get it sorted out. So for a move that should've started at 10 AM, it started at 3 PM!
Kelli DExcellent service when dropped off and explained the issue re: vehicle pulling to the left when driving.......thanks to the lovely knowledgeable lady who helped when dropping the vehicle off....
Ina MHinton was a good all around customer service and everything. It was U-Haul over all that is terrible. The trailer I requested was not available on pick up so they gave me a free upgrade which was awesome but then the upgraded trailer never showed up. I was supposed to pick up the trailer in Edson then had to drive to Hinton which is a 2 hour round trip. Then I decided that the original trailer was not going to be big enough and they made me pay full price for the upgrade that they already tried to give me for free. Plus the gas to travel and great their trailer. Plus 2 tries were bald had to wait for them to be replaced in our travels.
Eric B