The original pick up location, U-Haul Moving & Storage of Dallas 3357 Charles Hardy Pkwy Dallas, GA 30157, did not have the truck that was reserved when I arrived to pick it up. Until I arrived there had not been any indication the truck was not available. Fortunately the central operations was able to locate a truck at Alpha Omega Stor All. The lady at Alpha Omega was very nice and helpful and explained everything along the way. She also explained that the original location was probably counting on the trucks being returned timely, but they were not and that is why a truck was not available when I tried to pick it up. Also fortunately Alpha Omega was nearby and only resulted in a (30) minute delay in pick up over the original reserved time.
CECIL P
Alpha Omega Stor All LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hiram, GA 30141
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- 4.5 Average Customer Rating
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Location was narrow for dropping off a U-Haul and hitch. Being charged for the over mileage was wild and we left the U-Haul on more than half and placed air in the tire of the U-Haul. I placed all this info in the return info and was still charged. It was not about the money it was the principal. Personnel not being helpful is N/A as it was closed when we arrived.
CHIMAREE MTruck had front end issues and had to have two tires replaced on the trip. Very unsafe situation that was luckily caught before we had a blow out.
Andrew FWorst experience of my life and considering I'm 56 and a military veteran,that really says something about your horrible customer service agents. Patrick, your president of marketing and whatever is just as horrible and totally inconsiderate. I will recommend to anyone and everyone to NEVER use uhaul.
CATHY SN/A
bruce e