Unlike the pick up the representative was very lazy. He requested me to park the truck across a busy street and we did then asked us to take pictures of the truck and we did then wanted us to go back across the street to take pictures of the odometer and gas. At this point we were upset because his English was terrible and customer service was terrible. I will pay extra to never go back to this site
RAMONA J
Incense Pro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, CA 90038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The owners of the store wanted me to take extra photos in addition to all the photos I submitted through the app check out. They wanted me to show them and send it to their phones. Completely unprofessional. If they want photos they can see the multiple photos I took for the check out on this app.
Jennifer RPickup and drop off was a nightmare. They had be reserve a new truck even though I already had a reservation, and then it took them 45 min to locate the truck I’d reserved. The truck was then not where they said it was. They also did the “check out” for me, which made me super uncomfortable, since I did the check in myself. They also had me park in a loading zone and I’m scared I’m going to get a ticket.
Grace MEquipment was fine except the air conditioning was broken. Truck felt great and brakes were stable.
Ryan FThere was a hole in the cargo area from probably someone driving the truck into something. The cup holders were full of cookie crumbs. Overall, it didn't impact my own experience, and I had full insurance so I didn't mind. I just feel like renting out a U-Haul truck with a hole in the cargo area is something that wouldn't work for everyone.
Radomir J