Overcharged for fuel, an additional day and safe move coverage that I declined. Felt like I was being scammed after showing photo evidence and being told nothing could be done. Very unhappy
Michael H
Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33024
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Customer Reviews
- 2.5 Average Customer Rating
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The lady at the front desk was very nice, but it was inside a sketchy convenience store and was the second location I had to go to to get the cargo van I had reserved. The antenna was broken. There was trash in the front and broken glass in the back of the van. The total also ended up being like $150 more than the online reservation indicated. Oh and the check tire light was on the whole time.
Tracey HIt was very expensive because only used the van for 3 hours and paid $ 83,00
JOSE RWaited over an hour at this location for them to give me the keys. I did everything over the phone they just had to give me the keys.
Arturo CI rented a van for 3 days and paid $181.xx in advance. On the second day I began getting notifications from my bank that Family Market was trying to charge me another $209. I drove to the Family Market and learned that a clerk was trying to charge me for someone else's transaction. They did make arrangements to fix it. After I returned the van the next day, I owed $11.53 for mileage. I was not willing to unlock my card since I did not trust them after they tried to charge $209 that I did not owe. So I offered to pay with a different card, but they would not take payment. So I called the 800 Uhaul and asked if I owed money. Phone clerk said no. Now I am getting notifications that I do owe it. I am happy to pay the $11.53, but need to pay with a different card. Please allow me to pay what I owe. I will never go to this location again.
SANDRA C