Long story, very concerning location and lack of support received. This location needs to be scrutinized to ensure u haul reputation and also prevent potential litigation. I hurt my medically fused back because I had to try to lift the 6x12 trailer due to lack of support. The person I dealt with didn’t know I was coming, I walked in to him and several other people sitting around listening to music. I told him I was there to pick up the 6x12 trailer and he’s said “ oh that one, go ahead and take it”. I asked him if I needed to sign anything. He said “ no your good”. Then he left. I went back to the door to ask for help lifting the trailer, but it was now locked. I tried to lift the trailer to truck on my own and hurt my back. I then went around to the back side of the building which I knew was open, from when I first entered. At this time the person that was my initial contact acted surprised I needed help getting the trailer attached to the truck. He then helped me and it was all we could do together to pick it up, further hurting my back. I then hooked up the wiring, and noticed the lock for the trailer did not look right, I had to ask him if it was locked to the ball. He said no, then proceeded to set the lock. After that I had to ask him to check my tail lights and break lights. What a joke. I cant believe what happened there, I have a three phase fusion in my back and am injured. I am not sure what I will do next, but have never experienced anything like this before with a reputable company like u haul.
Robert H
SoCal Recycling
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Holtville, CA 92250
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Jose did an excellent job meeting my request. Will recommend this location to everyone.
ROBERT PWhen a customer reserves equipment in advance the equipment should be available. I reserved a 26’ truck and received a 10’ . Not only do I have to make another trip to Texas I have to reserve another truck and am terrified that the same thing is going to happen. A customer should not have to worry that their reservation is not going to be honored especially when time and effort has been made in advance to ensure their move runs smoothly.
Belinda A