We were charged an extra $6 because she said the fuel was not the same. The area to return the truck is on a slight hill. When we fueled up less than a mile from the drop off location, the fuel level was correct. This is ridiculous!!!
Sherron M
Hoover Encore Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hoover, AL 35216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The place was clean. It's a gas station/uhaul place. One of the pumps didn't work and they were putting up a new sign (thus assuming my issues were temporary) - this made thronging around and parking a bit difficult, but it was managed. The problems were small inconveniences and I would still recommend without hesitation.
LYNDA AWorker didn’t listen when I mentioned not dropping off at a different location. Didn’t realize there was really a difference and was charged for it
JESSICA HWhen I had received the 10ft truck, it was completely out of gas ask clerk could they put gas in it because I have a long drive to do from Hoover to Tuscaloosa to Montgomery she rudely stated no I’m not obligated to do that. I’ve spoken with U-Haul multiple occasions about this. The only thing that I received was a $17 gas credit off of my whole total of my rental, which was not adequate or something that would be compensation for me going through all different cahoots.
Nakyla OFinal check to ensure all items ordered are available upon delivery.
Amin F