Specifically made this an online pick up reservation because I was coming off of night shift and wanted to do what I needed to do quickly. There were lock boxes outside and was never given a code. Called customer support and they got us into the lockboxes and there was no key. The location tells uhaul they’re open at 7am on Sundays and they’re actually not open till 8am. I had to sit and wait because they told me there was nothing else they could do. Only 2 stars because the truck was clean. It’s the worst uhaul experience I’ve had in my life and I’ve rented quite a few trucks from you guys at this point with all the moving I’ve done. If I ever need to move again, heavily considering never using this service again.
ALYSSA M
Quick And Convenient
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Horseheads, NY 14845
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews Work1. Equipment was mildly soiled. Clearly not swept out well as there was a lot of dust, some old nails and screws. There was a magazine and a used wipe on the floor, which were clearly obvious on looking in the trailer. I had removed those larger trash items before taking a picture. 2. The requested appliance dolly was not in the truck and it took 20-30 or two rectify that situation, and that required me to travel to another dealer to pick it up. 3. Because there was only one attendant at the convenience store, he was not even able to start my process of renting the truck for 20 minutes after my arrival at the designated time of 12 noon. Otherwise, the equipment function well, and I will say that the staff at the convenience store were extremely pleasant about dealing with a challenging situation. The combination of the delay to even start the process and then extra time rectify the missing dolly meant that I was almost 1 hour late and getting started on my move between the delay and starting the process, the delay in identifying a fix for the dolly situation, and the extra time to drive to the other dealer
Philip LVery kind and professional
Susan SGreat service, they made it very easy.
Elizabeth EInside the cub of the Uhaul truck leaked on both sides the handles . Plus inside the bed of the truck over the cub. My boxes were wet . Very unhappy with the truck leaking when it was raining. For the price I paid plus too have to put gas in it. Very not happy . I took pictures of inside the cub of the truck leaking.
Lisa B