The location was closed so I just dropped off so I didn’t talk to any personnel. It might be helpful to put a sticker on the drop box advising people to take pictures and upload to the app before leaving keys.
Jana C
On The Avenue Emporium
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, AR 71901
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Customer Reviews
- 4.0 Average Customer Rating
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The way gas usage is tracked is ridiculous. I put in 6 gallons of gas for 44 miles driven, most of that with the truck empty. I got charged for another 3 gallons of gas. I am a very unhappy customer.
TIMOTHY PSmall lot. Very difficult to return truck.
SCOTT MGreat experience with drop off. Staff was helpful in drop off. Would recommend this location for any U-Haul needs.
SHANNON SI recently rented a U-Haul from this location, and while everything ultimately worked out, my experience was far from ideal. The area where the business is located is in a rough part of town, which made me feel uncomfortable right from the start. The employee who assisted me was not professional and came off as somewhat unsettling. He appeared to be fidgeting a lot, which made me wonder if he was sober. He did manage to get me the truck I needed, though the whole thing was weird. On the positive side, the truck worked fine, and I didn’t encounter any issues with the actual rental equipment. However, the overall experience was uncomfortable enough that I would hesitate to return to this location in the future.
Reginald M