Doesn't work well when needing a change not sure how to do what was requestedJASPER A.
Moving Truck Rental in Hot Springs Village, AR at Westgate Security Stg
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hot Springs Village, AR 71909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Daniel was representative. I asked for copy of contract and receipt when turning in equipment. Said he would email it. Next morning I had not received and called him. He said I would receive it that day. Did not receive it yet. Poor service and not customer friendly.Danny S.
The only problem that I had was checking the Uhaul in. Had to do it online because it was after business hours. Being technically challenged, I had to leave, and bring my daughter back to help me, very inconvenient.BRENDA B.
No personnel were on site. I called the number and was told to drop the trailer anywhere near the other trailers. I returned the trailer early but then was notified that I had not returned the trailer letting me know they had checked that equipment in. I did not appreciate getting called saying I had not returned the trailer when I had in fact returned it early.Jacob N.
I want you to know this facility is excellent and the personnel very helpful - highlytecommedMichael U.
I reserved a truck online and when I got there the next day they didn't have the truck I needed.MADISON D.
I would change the signage on the door of building. I confirmed a time with them earlier in the day and when I arrived there the sign on the door said in big print CLOSED. If you read the details it said if you wanted to talk to anyone call XXX telephone number which ended up being a person inside the building. But you can imagine my initial reaction when I saw a closed sign and I needed to pick up a trailer. Second thing is really U haul corporate thing, the text that resulted in the take a picture of your divers license thing was slick (though unexpected and unannounced) , the next text about describing the condition of the trailer was also unexpected (no expectation set via email nor by the person providing me my copy of contract). So I didn't see the text initially and when I tried to go to the link it indicted it had expired. Someone or some piece of communication should have set my expectation about both the divers license and the describe the condition of the rental item texts.DAVID J.
Good representative, truck, and overall experience with UHAUL. Will use again from this location.Daniel D.
the attendant was super, but they are lacking the right equipment, mainly jack stands. had to manually pick up the 6x12 to get it off the jeep.Kelly B.
I rented a 5x8 trailer from this location. No one helped connect the trailer to my vehicle and I discovered the trailer was not clean on the inside. The day after I picked it up I noticed the license had expired in May 2017. I returned this trailer for another one but should not have had to do this.STEVEN G.
Scheduled pickup for 8:30 online. Employee didn't arrive until 8:45 and didn't help me for another 5to 10 minutes. Then handed me paperwork and pointed to trailer. Order had me down for the wrong trailer and they didn't have what I wanted. Based on what I saw online I thought I had trailer for 48 hrs but contract showed 24 hours. If employee would have let me know when return was required I would have rearranged my schedule. After I asked for help hooking trailer up he did help do that.Steven S.
Need more parking. Barely had room to park van after returning. Also, way too hi tech, and the check in fee of $20 if not done by i phone is techno-discrimination! Also felt like a leprosy victim the way I was treated at your front door.Tony O.
The trailer was very old and should be retired. The location was out of pads, not their fault however the app allowed me to order them and it was very difficult to remove them from the order. Last, this location kept their office locked due to COVID, which I understand however, it was very difficult for business transactions when other locations practice distancing but don't take it to that level.William H.
good jobBill V.
I was supposed to receive an appliance dolly. There was no appliance dolly. Please ensure that I am not charged for or held accountable for an appliance dolly.Devin S.
I had to drive in the rain and the truck somehow let water in the back on drivers side. Packing blankets got wet and had to be dried out before returningJOHN L.
I did not request this business in the first place. I requested Village Hardware. The staff here was rude. The mileage on the contract didnt match the mileage on the truck. The truck itself drive terrible. It had a hard time going up any incline. Very unhappy that the location was changed without my prior approval.Tammy V.
We have used this location many times and are always pleased.Larry J.
system was down, could not complete the rental check out, could not print contract, finally called another location to complete agreement over the phoneClarence R. T.
Very helpful!Gary P.
Closed, due to Covid. No one answered the number on the door. So I just dropped off the rentals and paperwork, and left.DANIEL D.
I paid $15 for a dolly with two flat tires.Peter D.
representative wanted me to back the car trailer in a parking slot. This is not my responsibility. Threaten me with a 50 dollar fee. When they saw i had difficulty they did it themselvesMark D.
Make your website a little more user friendly for checking in and put it on the web site that if you want to change drop off sites you have to call in or make it possible to change it on the web. Also why does it take a supervisor to change the drop off location when you call in. You already have people on hold 15 minutes then you put them back on hold to wait again for the supervisor.Sean F.
I know it is a time of covid19 but my previous experience was the girls in office came out to help unhook but this time the young man in office preceded to tell me that he would give me a jack to unhook. I am 67 husband 76. I had to insist that someone would unhookPam P.