Both Patty and Keshia were exceptionally helpful. Your on site check-in procedures are cumbersome if not impractical. The requirement to have your team personally engage with two of my contacts came as quite a shock, especially since this was not mentioned in my online pre-registration. How do people who are new to town--with no local contacts--meet this requirement? And what if my contacts had not been readily available? Also your exterior signage at this location lacks drama. The "COMMUNITY" sign overpowers the modest U-Haul signage. Hard to see and discern from the street. If it weren't for the branded trucks parked under the driveway, I would have driven right by. And I'm a native Houstonian.
Moving Truck Rental in Houston, TX at Community Self Storage III LP
Moving to or from Houston, TX 77007? Get FREE truck rental rate quotes at Community Self Storage III LP.
Get FREE moving truck, pickup truck and cargo van rental quotes at Community Self Storage III LP
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Houston, TX.
Cargo vans and pickup truck rentals in Houston, TX
U-Haul cargo van rentals and pickup trucks in Houston, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Houston, TX 77007. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The online app was an absolute disaster, I do not know why you cannot check people in by customer service at the location - to be fair she was helpful in helping me through the app, but it toke 1 hour 20 minutes to check in! The return was not great using the app also...trying to park at this location on return is hard also, very tight and a safety issue, fortunately the same lady let me park in front of the store.
The staff was friendly and helpful.
Once I got past all the questions and pictures required for using the App, it is really a pretty good process for a contactless process. Now that I understand it, I will use it again. The trucks are good and clean too.
I felt that the trucks cargo area wasn't well cleaned before me. However, the customer service representative was absolutely amazing and made the whole pickup process so easy!
I have rented numerous times. I have never had this much difficulty or dealt with such rudeness ever.
you all did a good job ,thank you
Services were on from the beginning, floor was filthy. Customer service was horrid. And the check in process for app was slow and complicated. Over priced will be may concern for why I used.
Great experience overall! Easier than I anticipated and I enjoyed how quick and efficient the employee who helped me was.
The truck I rented was not available. I was given an alternative, larger truck for no extra charge (which I appreciated). I rented a dolly as well and I was told by the employees the dolly was at the location. However, when I went into the truck there was no dolly and the location did not have another dolly. I was forced to rent a furniture mover instead, not from Uhaul, but from the storage complex I picked up the Uhaul from for an extra charge. One of the employees at the location was decent to work with, but the other was generally sarcastic and rude and made it feel like the location's inability to give me what I already ordered and paid for was an inconvenience to them, not me. Overall I ended up spending >1 hour in the store even though it should have taken less than 5 minutes.
Customer service was terrible here. We rented our vehicle and confirmed pickup time verbally with the front desk, and asked some questions about drop off. On the day of the appointment, we were told our reservation was double booked and there were only 2 box trucks at this location in total, none of which were available. We then had to scramble to find another vehicle, but tried again after calling U-Haul support and confirming our reservation was in the system. When we called again there was another woman who answered and said our vehicle was available. When we got there, there were 5 box trucks parked in front of their storage facility, and we were able to get ours. When we asked again about drop off terms, we were given a different answer than we were told at the time of booking and had to pay for an extra day because of this. We also heard the desk agent take a call while helping us, which I distinctly heard her tell them they had no trucks available, then upon hanging up she told us that she did have them, but she was trying to finish our transaction first. This was the same woman that told us earlier in the day that we were double booked and had no truck available. Only reason she didn't recognize our name is because we checked in with my name as the driver, instead of my fiancÃ©e who did the booking. We've never had bad experiences with other locations, but this was unacceptable. We paid for the extra day instead of figuring out a way to return it on time, because I just wanted to be done dealing with this woman and make sure we had the vehicle for our scheduled move.
This is the first time in my many years of UHaul experience where uHaul was unable to provide the truck I reserved. The report was that my 6:30am mobile pick up Was Unavailable and required hand delivery when the store opened at 10am. The truck was sitting on the lot. Phone conversation with UHaul was not helpful. The rep that helped me when I arrived at 10 was very apologetic and tried to be as accommodating as possible. I lost my scheduled movers, my unloading scheduled parking time slot, etc. in the end I was able to work things out. Lots of time wasted. UHaul offered no apologies. The whole world is stressed out it seems so God bless and stay safe. I'm sure it will be better next time.
The staff was friendly and attentive.The truck was really dirty, but in fairness it was raining that day and might have added to that.
Everything went well, clean van & no issues. My daughter has too much stuff but that's not your issue haha. Would use y'all again! Thanks! RR
Very poor customer service. They wanted me to only use the app for picking up and returning the vehicle. They did not want to help or interact at all when I explicitly requested customer counter service in my reservation. They became visibly annoyed when I asked for assistance.
Nothing. The process was easy and quick.
We have been waiting for almost one week to see what the status of our requested refund is. The Uhaul we rented was not safe to drive. I called Roadside Service to check the UHaul and they indicated that there was no transmission fluid, low oil, no grease in the underbelly, alignment issues, problems with the brakes, etc. The UHaul location we rented the truck from stated that they would have to inspect it and make a decision. I have not heard back from anyone. Additionally, the truck originally had the wrong mileage (which we pointed out when we checked it out at pick up) and has clearly not been serviced in quite some time. I live near the storage facility and can see that one week later the truck hasn't been moved...so I've been charged and no one is inspecting the truck (which was apparently the condition upon which they would even consider refunding us). I was told by the storage facility that only Roadside Assistance could get us a replacement truck. Roadside Assistance told me that only the storage facility could get a replacement. So I was stuck with a non-Maintenanced, un-safe truck and still no one has reached out to let me know what the status is/what the manager indicated about our refund.
Using the app to pick up the U-Haul was super easy and the location was easy to access and very well labeled. Would recommend!
Picking up the UHaul on the day of a move should be the easiest/ least stressful part of the day. In my case, it was absolutely the opposite. I reserved the UHaul weeks in advance and completed the check-in process ahead of time to ensure pick-up went smoothly and efficiently. However, to my disappointment, none of the information that I entered was able to be seen by the individual handling my reservation, despite having a confirmation email/ code stating that I had completed this process. I then was asked to provide this information 4 more times. Finally, the information was "saved" in the system, but payment would not go through. After being there for an hour an 45 minutes, I inquired about paying cash as this had put a major delay in my day. I was able to put down $100 in deposit to then take the truck for the day. Upon prompt return of the truck, again, the system was unable to generate my change. I waited another 35-40 minutes for this change, while AT&T was calling to say they were on their way to set up my internet. For the size of this company, this was a totally unacceptable experience and I will not use your services again.
The truck was a little dirty in the back where the past renter did not sweep it out.
My uhaul experience more or less was very good. The truck was good and everything was as expected. But the older gentleman that processed my rental on Saturday 5/23 was very very rude. He seemed upset I was even there taking up his time. I was wearing a mask, being very polite, but he must have had a bad day and was taking it out on customers. He needs to work on being nicer and more polite. This reflects poorly on uhaul. One thing that also bugged me is he called me on my personal cell phone to â€˜make sure' I was going to be here on time. I think that should not be allowed. I was the only who made the appointment for the time I specified. I will be there on time. He should not be abusing the company data and calling people on their personal cell phones throughout the day.
Truck windshield was full of bug debris. Truck cabin was not clean. Used bandaid in cup holder. Left door mirror not operative and uhaul representative at community storage acknowledged it's malfunction after truck was retired quote â€œ we knew about thatâ€ truck not clean representative Stated â€œwe do not clean trucks hearâ€ extremely dangers to drive at night when windshield is full of bug debris.
The only issue I had was when i returned the van the app asks you to drag the indicator to the level of fuel the van is being returned with. It would not let me drag the indicator to the full mark. I am aware that a picture is required for proof which I did and it clearly showed full but i was still charged for refueling.
The app was an awful experience
I received a good and timely service. The people at the facility were helpful. I would use this location again.