The location did not have the dolly’s or the furniture pads I had ordered. I made the reservation 2 weeks in advance and did not receive a phone call from them. None of the other locations (4+) had a furniture dolly or appliance dolly available. I then had to go to another location to get a utility dolly and furniture pads this adding less time off my reservation and more mileage on the vehicle. I would like some time off reimbursement.
Jayla D
Heights Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77009
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Customer Reviews
- 3.0 Average Customer Rating
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The door was locked during business hours so I rang the bell. A woman picked up on the line, and I asked her what I should do since the door was locked, I had a reservation, and no one was in the office. She snarked, "The sign says ring the bell." There are about 20 little pieces of paper handwritten and/or printed on a desktop printer with all manner of announcements. Guess I missed that ONE. The woman was rude throughout the transaction. I won't use that location again.
KATHERINE GThe pick up of the truck was fine. Using the instructions online, I was able to get things taken care of easily. Dropping back off was only a little difficult because the spot where the truck was parked when I picked it up was taken by another car by the time I dropped it off. Parking is limited around this area, so it was a little difficult figuring out where to park the truck. We were able to make it work in the end and otherwise had a fine experience.
Amanda RGood job
Crystal CThe staff person I worked with was very kind and helpful. The location is tucked into a neighborhood street in a mixed residential / industrial area (typical for Houston). I would not feel comfortable picking up a truck there alone, especially after dark.
Kristi M