I did not appreciate finding my boxed truck inn some weeds that now I am seeking medical attention. It appears there might be something that is either poisonous or an irritant to the skin. However, this location did help me out immensely as The Heights location on 34th left me high & dry by not preparing the van I need correctly. U-Haul needs to credit me for something with all of the chaos I had to go through on Memorial Day evening.Jeffrey H.
Trailer Rental & Towing in Houston, TX at Heights Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77009
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everything was great! Wish my truck had a backup camera!JENNIE V.
Wasn't ready for pickup when I scheduled it to be and wasn't given a refund to accommodateFrancesca G.
DO NOT do the rental and return online. It's painfully long and cumbersome. As much as it can be a pain dealing with people, it is so laborious and time consuming doing on your phone. I do not recommend.Jeffrey E D.
Rude woman at the desk.Matthew D.
The woman we dealt with at this location was terrible. This location did not have all of the items we reserved and what they did have was not in the truck. We had already left the location when I realized this so I called, and she was extremely rude and unhelpful about it. We also returned the truck on the day it was due but had problems completing the return with the UHaul app. We thought the return was completed until we were prompted by the app the following day to return the truck, at which time we went over to the location and went through the app's return steps. The location was closed that day, but we tried knocking on the door anyway just to see if anyone was there to help us. The same woman was there, and we just ended up getting screamed at that they were closed. I summary, we were charged for all of the items we reserved but didn't get (furniture pads) and an extra day with the truck because of problems with the app. And got screamed at to boot. Hoping U-Haul can correct our bill.Amanda B.
There was a major issue finding this location. Uhaul sent me the wrong address for this location after changing my pick up location 24 hours before my reservation. The morning of I clicked on the link for the address in the text message and it took me across town. Additionally, I clicked on the email that Uhaul sent and it also took me close, but to the incorrect location. I had to google Heights Mini Storage, and after speaking with the representative (who was very nice and helpful) she menitoned that the location had been purchased and they now use a different address than the previous owner. This caused me to be late to my reservation and then late for my movers at home, which was further away due to Uhaul changing my location at the last minute. Overall, I was very unsatisfied with this Uhaul experience, however, the employee at Heights Mini Storage was so understanding and very very helpful.Molly S.
Truck was filthy and tires were low on airAlexis T.
Amazing help and customer service. Had a wonderful pickup experience, especially with the person who helped us. We will definitely be recommending this location.Laura D.
The sign to photograph the mileage before dropping the key in the slot needs to be more prominent. We got the text about photographing AFTER we had dropped the key in the box.sally F.
My rental pickup location was changed without notice, and changed to a facility that wasn't open when I requested the rental. On top of that, the destination was further from my original selection, which resulted in additional charges. Would not recommend.James B.
Very friendly and helpful.Steven S.
You have wrong email address for George. Please call him and change it. Thanks. We are tired of getting his receipts etc.george B.
One of the worse experiences i have encountered. I didn't originally book here. The first place called me the DAY before and told me the truck i reserved was damaged and they told me to go to another location. I had to drive an extra 3 miles to this location. Then, I was told that reservation was cancelled because i took longer than 1 hour to pick up after my 9 AM Reservation. So, i drove an extra 2 more miles to pick that one up. I originally set up a PICK up walking distances from where i was moving (west 18th) and scheduled a DROP OFF right where i was moving too. (Off Fry and West Little York) So, i estimated 25 miles on my ORIGINALLY reservation. The place that actually had the uhaul available, DID NOT schedule the rental the way I reserved it and told me i needed to drop it off at the same location. I DID NOT account for an EXTRA trip to return the rental. So, what was 25 estimated Mileages, turned into 50 Miles. So, your "29.95" 15 ' Rental, plus mileage ended up costing me $119. I will keep this in mind the next time i plan on using moving services. I understand this is a business and you need to make money, but scamming your customers out of additional dollars is bad business. I budgeted for $75-$85 tops after my reservation, NOT $119.Richard T.
Site was not the issue. It was the complete lack ofJames P.
Amazing turnaround! We dropped off the truck and were on our way in no time. Great staff! Courteous and efficient and with a great sense of humor!K. Susie A.
The truck was in terrible condition. Alignment was messed up and the company failed to clean the inside cabin. There was what looked like soda spilled all in the cup holders, on the floorboards, and seats. I also was renting and kept calling to extend the hours but the last hour or so I forgot to make that last phone call so they charged me for another day. What a rip off. It wasnt even 24 hours of having the truck. So I paid close to $200 for 10 hours of use of a dirty, not very road safe truck? This isnt acceptable. I couldnt even drive over 50 with the steering wheel shaking out of control.Sheryl W.
Make sure that a cracked windshield is noted on the contract . I'mRodger B.
When I turned in my truck at 1:25 pm, well ahead of my requested 4:00 pm, no mention was made of extra charges. Yet, I receive a bill for 44.xx for an additional day?KEVIN D.
Not much parking, but customer service and quality was excellent. Thanks for a smooth move!sarah C.
everything about this rental was a poor experience. The truck was dirty, the equipment i requested was not in the truck. and I had to spend hours trying to get things fixed. I was charged incorrectly and have still been waiting to be contacted about all the issues that I had with Uhaul. I've used Uhaul for several moves and this had never happened before, so it was very confusing. I think it was this particular location. It was a shady area of the Heights.Brandon N.
Overcharged. No contact or taking responsibility, no apology or explanation. Had to get corporate office involved. Won't return to this location.GLEN A.
This is for uhaul overall: I reserved the 20 foot truck 3 weeks in advance to ensure I had not only that size, but a favorable location. I got neither. I was stuck with a 15 foot truck which meant I had to throw away a lot of my possessions because I had no other means of getting them. Also, I had to drive a lot further to pick up my truck, because the 5 locations that were right by my apartment didn't have the equipment dollies I needed either. I always have a terrible experience with uhaul reservations.Eric A.
This is where had the drop off info been given from the get go, I would have known what to do. There was no one at the drop off; I had to guess at what I was supposed to do.Blanca H.
UHaul truck worked well. Was a good experience.Michael R.