No one on site to provide me the key or check out the truck. Was then told I was going to sent a code in the app to get into a lock box but never received it. After calling for support, was asked to try opening each of the 5 lock boxes and still no keys as they were empty. Was going to be sent to another location to pickup the truck which was already an inconvenience. This was a complete waste of time and poor rental experience
Chris H
Spot 58 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77009
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkI was told that there would be no drop fee at another location. I got charge $198 anyway. U Haul should be disappointed for lying to there customers. I have been using U-Haul for years and always get scammed. I will never use or recommend U-Haul ever again.
Kaleb TExcellent service, easy to pick up and drop off. Would highly recommend!
Christopher RI don't even think it's the location's fault. This is just a bizarre scenario that is an obvious cost-cutting measure wherein customer experience suffers. No code was given to the key box. The truck was parked behind multiple other trucks and I wasted almost an hour of my time and rental period waiting for basic functionality to take place.
Chris CInstructions lack clearance and Dropbox is hard to locate
Jose S