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MANUEL C
Innercity Customs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They charged too much, but very friendly
David SI used U-Haul 3 times in the last 2 months. The first reservation was flawless, because it originated at an actual U-Haul store. The second one was from a satellite location. I called to confirm my truck the morning of the reservation, only to be told they didn’t have one in stock. They ended finding one, but they didn’t have a dolly, which I’d reserved and paid for, weeks ahead of time. They had six dollies right there in the store, but I was told they were only for sale, and I couldn’t rent/use one. The third time, same exact situation, no dolly, which I’d arranged in my rental reservation days ahead of time. Same story with being moving blankets. They did give me a flat wheeled cart thing. When I returned the equipment yesterday, they texted and called me, AFTER I’d left the satellite store, to say I failed to rework the cart. I was certain I did. I remembered hearing it roll around in the empty trailer as I was driving there to return it. I went home and double checked my garage and it wasn’t there. I’m positive it was in the trailer when I returned it, but I have no way of proving it. They then charged me an additional $120 for the cart they say I didn’t bring back. This reeks of a scam. I will never use U-Haul again, nor will anytime who listens to my experience.
Eric MThe manager was very engaging and attentive and addressed some potential fees based off the questions I asked. I returned my rental earlier than expected and he was able to receive it. The biggest thing was I never got the impression that he would feel some type of way about my early return. Last time I did that, I felt as if I was being chastised. This gentleman represented U-haul very well.
Juan GHave parking enough to park
Richard I