My only concern was that he asked me for the number to my job to verify employment. That question wasn't asked to the 3 people in front of me.Marcus H.
Moving Truck Rental in Houston, TX at U-Haul Moving & Storage of Westfield
Houston, TX 77073
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Houston, TX 77073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My first experience with uhaul and I couldn't be happier. The prices were great and the counter employee was friendly amazing.Isaias G.
Thank you very muchJOEL C.
When I went to drop off the truck they â€œkey drop boxâ€ was not by the front door. I could not find it. I did not want to just leave the key and it get stolen so I took it home with me for the night. I was told to drop the truck off by 9. I had dropped off the night before because I was finished. I came before 9 to drop the key off and the employee was so rude to me. He snatched the keys out of my hand. And when I told him that I couldn't find the dropbox he very aggressively ran to the garage door and put the garage door down and started yelling and pointing at the key slot saying it's right there it's right there. I didn't even have to have the truck back until nine and I have the truck and keys there by 8:50. No paying customer should ever be treated like that. And I work in the customer service industry.ALYSSA R.
Employees was great just waiting for me to walk to the door to greet me with a friendly smileCORA T.
This was one of the worst experiences I've ever had. I booked at a specific location and was not contacted to confirm that the location was switched. I was sent to another location and told that they were open and they were not. I couldn't get in touch with anyone so I went back to the first location and they were so kind to help me get in touch with someone and was finally sent to a location that had the truck available.Raneisha F.
Excellent customer serviceCOY D.
everything was excellent they have friendly and very efficient staffJOSE A.
No commentMALENGE A.
Fast in & outIDA F.
Dont change a thing.CHERYL M.
Excellent serviceCECELIA O.
The service was excellent and they called me by my name.Carolyn W.
Great serviceAmy M.
The owner and staff were great to work with. They were super friendly and were able to help me even more on returns. Thank you RyanRyan D.
I was double charged, we had to return the original closed in trailer as it was vibrating us all over the place, upon return found out that it was a one way. The wrong return time was on the receipt, the lady said that she would fix it i the system, I trusted her that she would and she did not. We picked up at 10ish, we told her 12 hours , she had return time of 8ish, when we dropped and checked out on line the fee was doubled. We did not finish the online check in. I had to take time out of my schedule to return and explain the situation. My credit card had already been processed for 2 transactions. We did not receive new paperwork on the second trailer but was charged for 2 trailers. I work from home during this pandemic and had to take away from my schedule to go up to the place to get it resolvedSEAN M.
Love this location.. Great staff and clean location.. Will definitely be renting again..TOMMY B.
The first two times when I came in to purchase boxes, tape, equipment and to book my truck and services the young ladies at the desk were amazing. Very friendly and helpful with positive attitudes. The 3rd time on my moving day neither me or my family members had a good experience. Monica Durbin made the experience awkward. When we walked in she stared at my nephew whom is very tall and and black male. He is only 19 and that made him and I both very uncomfortable. He came into the location with me because he was helping me move. Don't know why she felt the need to stare at him like he didn't belong but it was odd. I think maybe this company should do a bias training for their employees. Also I originally arranged for 2 dollys. Her and the other gentlemen there @ 10:50 am on Friday 2/26 informed me that they didn't have any dolly's even though I reserved 2. I thought that was very inconsiderate of this location not to take reservations seriously because obviously that would be a major inconvenience to me, to have my movers move heavy boxes with their hands, which would ultimately delay my total move. Those 2 employees were very unfazed and unapologetic about the mishap. They just kept repeating they are all gone. Of anything the man was condescending and told me I hadn't paid for anything just reserved it. He then told me he'd check for another truck that had to go to the shop and was able to find me one out of 2. I had to go to another location to rent a dolly just because of the lack of organization at this location. When I told them this location ran out of them they thought it was strange and unprofessional. I've used this location when I moved 3 years ago without a problem but I most certainly won't be back.NICHOLAS K.
Additional rented equipment was not ready and one is not available. Amount was deducted from the total rent.Rodel B.
Received the truck almost on Empty. Returned the truck the same day I rented it, when It was due Sunday which was 2 days later . I've rented 5 or 6 trucks in the past. Charged 29 dollars when I returned it at the same fuel level I received it at. No one could find out exactly why, charged my card 59 dollars for a late fee. I will never rent a truck from uhaul again.Donell B.
I have had a storage unit at this location for years and they have always been super professional and provided exceptional service . it shows as I was seeing how they were training their new team member. I will be closing my storage as I am moving to a new house, but if I ever need one again, this is where I'll goDAVID S.
I'm fully satisfied with the service I recieved from this location..TOMMY B.
I really don't know what to suggest for improvements...from what I saw and experienced with my recent rental, your company is efficiently ran! And customer interaction was awesome!ANGELADAWN P.
Absolutely amazing customer service from everyone I worked with. Great experience from start to finish!Christina H.
Doing Great!Lloyd R.