Pick-up went fine, other than it was unclear that the office was down a muddy and pothole ridden gravel lane. The car dolly was in sitting in very tall weeds, but I was able to hook up relatively easily. (it had just rained, so there were mud puddles everywhere) Equipment worked as it should, and I returned the dolly around 3pm the same day. I spoke to Stephanie on the phone, and she indicated that she would come out to check in the dolly later, and that I could leave. (I should have forced the issue to make her check me back in) I left, but noticed that my rental was still active the next day. I called the location, but went to voicemail and mailbox was full. I contacted UHaul support on the app, and they sent a message to the location to close out my rental. I received my final receipt, but noticed that they had added insurance, which I had declined when making the reservation. I contacted support again, and they processed a refund for the insurance. Overall, I would say this location should be used as a last resort. UHaul customer service saved the day twice.
Jeff G
Joes Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Justin, TX 76247
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nice, easy drop off.
Thomas LNo suggestions, the service was above my expectations. Thank you!
curtis kVery courteous employees. Very helpful
Marlene SNo interaction with staff just a key drop box available which was fine.
LINDA H