The location close at 4 pm while it is much later on the website. The guy didn't even move from his desk to give me the keys or anything. The vehicle was in a very bad shape even the side mirror was broken. When I complained to the store associate. He stated that he knows of it and had no intentions of switching the vehicle. I think he gave me the worst vehicle in his shop.Hadier S.
Moving Truck Rental in Houston, TX at All Storage Kuykendahl
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Excellent service, prices and quality! Tony 031536 was friendly, professional and courteous.anita R.
Everything was lovely.CORNELL S.
Nothing. You're just fine.Larry F.
The word lock was difficultAlexander E.
No improvement necessary. Staff was friendly, courteous & professional. Tony was exceptional.anita R.
I was over charged for the truck.TELLY A.
Hard to turnaround, drive large trucks in facility. Driveway very small.Wendy F.
Give people the correct depositNathanie M.
No commentjose L.
The staff was very friendly, informative, knowledgeable and went above and beyond during check out and returning.Christiana C.
Very accommodatingJohn P.
The rental process was smooth and courteous!! Will recommend always excellent customer service!!Tylise F.
Fix the glitches on the website. I tried to access my reservation through 24/7 share and it kept telling me I had no reservation, also I told a uhaul employee while making the reservation, that I would be driving the truck and using my debit card so I wanted it under my name and yet somehow they put it under my husbands name when he wasn't the one who made the reservation. My pickup time was decided for me, and my pickup location was changed without my approval. Overall my experience using uhaul this time around was very unpleasant.Denis A.
Tony was awesome.Isabelle K.
Everything was fineAlmetha L.
Maybe extend closing time to at least 6:00Pamela S.
Tony was very helpfulantonio L.
Customer service person. Evie was great. Very helpfull. Did not take long at all to ck out. No waiting. Loved it.jose L.
This rental cost me considerably more than I had planned due to the truck was NOT at the site I had reserved it. I was billed for 15 more miles than I originally budgeted for because of that. Not a good customer experience and would like a refund for 15 miles. Please respond, thank you.Steven P.
Great customer service by Tony!KYNETTE G.
I had express check in. But the clerk kept asking me the same questions that I already answered at express check in online. Then he demanded two phone numbers in case I stole the truck. Pathetic. The online tool I used to book my rental changed my rental to a hour round trip pick up. i booked and paid for the truck then revived an email stating a different location. That is fraud.Robert T.
Front desk was not nice. Can tell she hates her job.Mark M.
My experience was overwhelmingly frustrating. My vehicle was NOT where I requested and worse i had to drive back and forth because nobody knew what was going on! On top of the fact playing hide and seek set me back behind schedule my vehicle had no gas in it! I am astonished how ludacris my experience was as I do not expect that from Uhaul and I am not sure if I ever want to use their services again!Michael B.