When I first got there I did all the prompts to get the vehicle. Went inside and had to wait for someone to come in to hand me the key and I get being busy and no one actually sitting in the office. Get the uhaul to my storage and there is a lock on it. So I had to take the uhaul back and get another one. Get another one and still had to be back by 3 which I was able to do. I feel like when I reported the lock the jumping around with phone calls and not being able to contact store I’m renting uhaul from was crazy. The 2nd truck was a lot better. Clean. Smelled good and running wayyy better than the first.
Onyea D
Hutto Fast Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hutto, TX 78634
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Customer Reviews
- 4.0 Average Customer Rating
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Provide all information needed for the truck. There was a lock in the back and never got a code for it until an hour or so later. Customer service said I needed road side assistance which would have taken an hour and half to get here. When the people on chat helped me out and gave me the code right away.
Michael BI paid for two dollies, then I was told they did not have dollies and to call the 1800 number to get reimbursed. Then I was charged for not returning a dolly when I never got one in the first place! What a joke.
Hattie SVery attentive.
ROGELIO PDo a walk around.
JOE D