The site is not well marked, and hard to find initially. The office is inside of a building, on the 3rd floor, with a very small UHaul sign near the front door. There are no signs showing how to find the office on the 3rd floor. On the 3rd floor, the office was locked, and the sign on the door said "back (at noon)", though I arrived just after 10:00 am when the office is supposed to be open. I found the person running the office in a truck when I went back downstairs to figure out how the other people there were able to get their keys. Why not put a sing on the FRONT door (or at LEAST on the 3rd floor door) saying "I'm in the parking lot, thanks, John"? I did find John, who was very helpful, but only after a great deal of unnecessary frustration. When I returned the truck, I could not find the drop box, had to call UHaul. Why no sign o the door indicating that the drop box is on the South side of the building? It was very difficult to find! More frustration at drop off.
Leslie M
Acre Capital LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The whole process was the easiest, hassel free Ive had with any rental company.
phil oExcellent service. Friendly, courteous, efficient
phil oPls always do truck check with your customers before pick up, my truck had deep scratches on the side of the truck which I didn't know and was not told. But I noticed it at the gas station and call the location immediately. Overall the service was 👍.
Yetunde BThe guy was super nice and friendly made it super easy for me! Thank you guys for everything!
Kirstin S