After pulling up to the drop-off site I cleaned the vehicle I was left with a small McDonald's bag but there was no trash can on the site so I left one bag on the seat and I was charged $25 to dispose one bag overall I left the vehicle clean of dedris . I dropped the vehicle 1 day in advance also with more gas then I was supposed to. I was charged unfairly and when I called to speak with a customer service rep I was disrespected when I tried to explain and ask his name he hung up on me twice 6/11/2021 @ 3:30 pmCHRISTEEN B.
Moving Truck Rental in Indianapolis, IN at Aztec WFR Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Indianapolis, IN 46218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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She was excited about renting a uhaul Clean and fast. Got it done.Jeremy D.
Location was not clean and was very sketchy.Joshua H.
When they told me I'd have to pick up my truck by phone I was leery. However it worked out well and was a great way to do it!Patricia T.
I arrived after hours and the drop off was still smooth. The people at Aztec promptly completed my contract the next morning.Robert B.
That the customer and agent initial mileages outgoing and incoming this didnt happen. I googled the distance from the rental to my storage unit 15.1 miles and l made 2 trips . There is no way that l should be paying for mileage some one else put on the truck . l will use another company in the future.Gladys C.
Thanks for great serviceBENJAMIN P.
I waited over an hour to get the truck. there was no appliance dolly in the truck, which made my move harder and longer, i have used u haul all my adult life when it came to moving. THIS TIME WAS THE WORSE TIME EVERReginald W.
The truck was missing part of the muffler and was very loud. Being on a time sensitive deadline, I had no choice but to take it. The rental site is a welding company. The offices are not well-maintained.Elizabeth R.
Approve driver prior to going to pick up locationEbonie P.
I have rented a U-Haul vehicle from four of your Indy locations. The Massachusetts Avenue location was not the bes. The facility had a lot of trash seeming a little unkept. Everything else was fineQuaneesha S.
No body was there i just leave the truck in the front of the location since Monday and I still waiting for my depositCaroline N.
Got The Wrong Size Truck, The Muffler Was Broke And It Took 2 Hours To Get My Reservation Right.ranna L.
I arrived at 8:00 as scheduled. While trying to pick up the truck through my mobile phone as scheduled I experienced an issue I guess. The screen read KEYCODE but no code was available so I walk into the building as instructed on my phone and no one is in the building at all, it was awkward. After coming outside and waiting until 8:40 which was 40 minutes after the scheduled pickup time, I was greeted by a man who worked here I'll assume. The man was very unprofessional and kept trying to tell me I was lying. I continued to show him information to verify my reservation and he still continued to waste my time. He walked outside to grab the key so that I could not obtain it, EVEN THOUGH I JUST PAYED THIS COMPANY FOR THIS RENTAL, and to both of are surprise the keys are not there. He then walks me into an office ask me the truck number and after I tell him he just hands me keys and leaves. I was so frustrated and just confused this morning. Completely ridiculous. On top of that they are trying to now charge me again and telling me I didn't pay this morning even though it's on my bank statement. I believe because I am young they were trying to scam me. Regardless total waste of time and hard earned money for sure ??.Courtney G.
I requested for a truck on English St, Mass ave called me to come and rent a truck from them instead I found it puzzled and more mileage to pay. I don't feel safe to drive there bec blind spots and not a great area to drop truck off after hours.Linda G.
They added a deposit to fee with it being on a credit card and other charges that don't make sense but overall uhaul services are greatRalph C.
I picked the truck up close to empty on gas and I brought it back the same way but i was charged 32.00 for fuel..Shane H.
The person handling the reservation didn't seem to know what he was doing as far as process. He didn't inspect trailer before I took it. I had to hook it up myself to vehicle. I am confident in my own ability to hook up trailer and did my own inspection, but was worried if there would be liability should they "find some damage" after my return that was already there before renting.Warren L.
Have great customer service! Joe was great! Enjoyed working with him. Will rent from here again.victoria P.
Great location with great customer service!Max E.
The office was so unorganized and a mess I don't know how he could find anything.He definitely needs training on the rental system and have a printer that is operable to print out customer receipts..Then he felt because the initial U-Haul rep had screwed up on renting me a truck with a 2" ball welded to the bumper to pull a 33' RV that requires a 2 5/8" ball -- now I couldn't even switch out the ball size or use the truck to pull the RV-- I had to return the truck the following morning.He wanted to charge me 98.00 for the use of the truck for 1/2 day in which I drove it home 7-8 miles and drove it back the next morning. I was unable to inspect the ball or truck upon pick up due to it pouring down raining.Todd P.
Give out trucks w tail lights. So we can avoid being pulled over at nightSashante R.
Loved the customer service. I dealt with Maxwell. He communicated very well with me to make sure I knew all the policies and requirements. I would recommend this place to anyone!ryan B.
after all said and done from a huge problem from another location, this location had a truck which was reserved by corporate while on phone complaining about the location that dropped the ball. we were given a $$ discount, which has been received, but ALSO 100 additional FREE miles on top of the 34 in the rental, to help with all the extra driving and inconvenience. We only drove 102 miles total. So with a total of 32 miles left in the FREE mileage column we should have only been charged for the actual truck rental $39.95 plus insurance $28.00! picked up and returned same location. however they charged us the original quoted price which was pick up one location and dropped elsewhere. So much for working with us and making it right! WILL NEVER rent from you again. This was my 3 time getting screwed over by uhaul! never again!!!Lisa J.
The man who helped me was very nice and polite.Jeanine F.