This was my third location I was transferred to. I was told I could pick it up anytime before 2 since my reservation was at 10am. I arrived at 1:35 and was yelled at that my reservation was at 2. It took so long to get the truck that it was well after 2 when we left. Please fix the website to reflect if trucks are available or not. It's very frustrating especially when the location is ran so poor.
Stacy V
JB Multiple Services LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Indianapolis, IN 46227
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkPersonal was smoking weed in his car and scared us by honking a bunch instead of getting out to tell us to park in a different spot. He was rude and yelled at my sister and was just muttering so it was difficult to understand anything he said. We pulled the truck into a different spot which he also gestured and muttered was wrong and pointed to park next to him. Then when I tried to use the app to do the return process none of the photos would upload even though we tried 3-4 different times. I tried calling the 1-800 number but it said it would be an hour long wait time. Then we were going to walk into the “business” but the man in the car waved for us to come to him. I tried to explain the app was not working and he said to give him the keys. I asked if be was the owner because honestly I wasn’t sure. This took almost 20-30 minutes as well. I will never use U-Haul again. Worst experience. Fix your website and app. If you’re going to make everyone do everything online and have 3rd party venders who are unwilling to help and sketchy then at least have a website/app that actually work. I would never recommend or trust U-Haul again. 0 stars. Dealing with U-Haul was the most time consuming and stressful part of my move.
Rebecca KI think you guys doing a good job also affordable.
Jean JIf there were an option for zero stars I would have chosen it. I rented a truck from this location as it was the only one near me that had a 20' truck. I needed to pick it up prior to this location opening at 10:00. I set up my pick-up for 8:30. When I arrived, I got on the app and stated my pick-up. Everything was going great until I went to the lockbox to pick-up the keys. The incorrect keys were in the lockbox. I called U-haul and they were able to help me open the other lockboxes to see if the keys for my truck were just in the wrong box. They were not and I had to return after the location opened. I showed up at 10:00 and the only employee at the location was on the phone. He didn't say "I'll be with you in just a moment" or anything. He just looked at me like I had two heads. After another 5 minutes of waiting I just told him I needed the keys to my truck, which I had already figured out were hanging on the wall. I finally got them and was on my way. Upon returning the truck. I approached the counter and handed the same man my keys. He didn't really say anything to me just gave me a blank look and after a few minutes I just left. The name of this location is JB Multiple Services LLC. The multiple services include a grocery store and what looks like a less than reputable massage parlor. AVOID THIS LOCATION!!! After my experience I looked at the other reviews. I can 100% see women being concerned for their safety at this location. This place is dirty and unwelcoming. In the future, I will drive out of my way to rent from another location. Hope this review saves someone else from renting from this location.
Marla CThis was not my location that I prefer to drop off. A representative from U-Haul contacted me to see if I can drop it off at a different location. Unfortunately, I agreed to do that.
Eddie F