I was very upset I had to pick up the rental a day earlier and an hour away from Bloomington where I had booked my reservation for. Booked reservation over a month ahead of time. We were on a tight window for the 30th to move so had no choice but to pick up a day earlier. Then this screwed us on the return which was another issue. Because picked up I day earlier I had to have it back a day earlier and thus had to unload it in the rain to get in back on time. In addition when they called to tell me i couldn't pick up in Bloomington and he changed the reservation I was driving and asked multiple times if the dro offlocatiob eas the same. He said it was. He LIED. I had to take it further away and to a place that was closed. I had chosen the location for the return on my initial reservation because it was close and they were open. I don't appreciate how your employees switch things to where they want and lie about it on top of it. You need to really fix your customer service.
JON V
JB Multiple Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46227
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Customer Reviews
- 3.5 Average Customer Rating
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Estás bien yo soy feliz
Stevenson AIt was a dump. The man was on the phone the whole time and never even spoke to me. I was glad I had friends with me. I felt very unsafe. If I had been there alone I would have been scared
Rebekah KGood job
Kawalawu LThis place is not what I expected. The owner operator treats this business as scam model and charge unnecessary charges. I didn’t use dolly, they charge for dolly, I just transported tv and there was single piece of styrofoam which was about 3 inches and they charge me 25$
Shivek k