trailer was filthy inside, and there were NO tie down rings at the front (only at the rear door) so I was unable to secure my possessions. Also, trailer AV 0876 F does NOT track straight behind my car. Brake lights were dim, and I was concerned with driving at dusk. Returning the trailer to Clarks Travel Center found the U-Haul person not available. I dealt with the gas station attendant (who was very helpful) and wrote down the trailer info and hoped it would get passed along. The trailer was entered in to the return database an hour later. My credit card was charged an additional $40 without my permission. My price was $244, and I was charged $280. This has never happened before when renting through U-Haul.
William S
Clarks Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indio, CA 92201
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- 3.5 Average Customer Rating
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The trailer I wanted I couldn’t get because the lights weren’t working. The older one I took home had me concerned about its maintenance. Nearing greased etc. once I got it home one half( side) of the frame wa s entirely rusted thru. This trailer is not fit for use and needs to be rebuilt or junked immediately. Luckily I noticed this damage. I wouldn’t want to think where it would have collapsed on my 1500 mile trip to Canada. I called your support line and the agent quickly found me another trailer at another location that was a much better experience. Unfortunately this trailer kept blowing my fuses causing me hours of delays unloading my vehicle to replace the fuses each time and then trouble shooting the problem and then buying a tool and tape to repair the broken wire that was shorting out the circuit. All in all a very disappointing experience. I cannot recommend U-Haul to anyone after this experience, and am forced to tell everyone I know to not use this company. I can’t believe I had to pay full price for this terrible rental.
Andrew PThe truck was in need of a lot of repairs.
James BEverything was really smooth at the pick up location and the drop off location as well. As far as i know this experience was just every other amazing
Daniel SFairly simple return process although due to a change in drop location initiated on our part, it was a bit less stream line
RICHARD S