Nothing great customer service at this location will definitely use agian
Gavyn D
Hwy 9 Auto Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inman, SC 29349
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This uhual was dirty and smelled musty on the inside. The engine sounded like it was going to explode even before loading the uhual. It also shifted gears rough, transmission was crap. I will not ever rent from a local dealer again. Ive never had an issue from an actual uhual establishment l.
Amanda MThis response is in no way directed toward the Highway 9 Auto Shop location. My reservation was confirmed at a different location, and when I arrived for pickup, that location was closed. After calling U-Haul customer service, being placed on hold, and then being directed to call another number to speak with someone, I was informed that I was supposed to complete an online check-in—something that was never communicated to me. My pickup time was scheduled for 1:00 PM, and I had movers meeting me at 1:30 PM. When I attempted the online check-in, I received an error stating there was an issue with the equipment and to call customer service again. After being transferred three different times, I was finally told my pickup needed to be moved to the Highway 9 Auto Shop. By the time this was resolved, it was already around 1:30 PM—the same time the movers were arriving. The new location was approximately 24 minutes out of my way (about 12 minutes there and 12 minutes back). While that may not seem significant on its own, it was extremely inconvenient given the delays and the need to communicate changes to the movers. When I arrived at the Highway 9 Auto Shop, the young lady who assisted me was very kind and understanding. However, the overall experience was incredibly frustrating. A confirmed reservation should not result in a customer arriving to find the location closed and then having to navigate multiple customer service transfers just to be redirected to a completely different pickup location. I marked that I would not recommend the location to a friend, but this is solely due to my overall experience with U-Haul. My rating is not a reflection of the Highway 9 Auto Shop or its staff.
Brittany GI Have had to rent a truck several times during the past month Each time the transaction has been professional and clearly fit my needs. I am very satisfied and would return to this business when I need a truck.
Robert SI HAD TO HOOK UP MY SELF.. I HAD TO DEAL WITH ALL THE SAFTY VIOLATION MY SELF.... HAD TO FIX EVERTHING MY SELF... THIS LOCATION IS 100% WORSTE EXPERINCE IN MY LIFE LIKE TOLD CUSTOMER SERVICE THIS COMPANY SHOULD NOT BE ABLE TO REPRESENT U-HAUL STRAPS --- BROKEN NO CHAIN LINK SAFTY --- WHY???? MISSING BOLTS---???? COULD SOMONE EXPLAIN??? I WANT YOU TO CALL ME AND EXPLAIN THIS SITUATION :::::::: KENNY 303-420-1600
KENNETH T