This response is in no way directed toward the Highway 9 Auto Shop location. My reservation was confirmed at a different location, and when I arrived for pickup, that location was closed. After calling U-Haul customer service, being placed on hold, and then being directed to call another number to speak with someone, I was informed that I was supposed to complete an online check-in—something that was never communicated to me. My pickup time was scheduled for 1:00 PM, and I had movers meeting me at 1:30 PM. When I attempted the online check-in, I received an error stating there was an issue with the equipment and to call customer service again. After being transferred three different times, I was finally told my pickup needed to be moved to the Highway 9 Auto Shop. By the time this was resolved, it was already around 1:30 PM—the same time the movers were arriving. The new location was approximately 24 minutes out of my way (about 12 minutes there and 12 minutes back). While that may not seem significant on its own, it was extremely inconvenient given the delays and the need to communicate changes to the movers. When I arrived at the Highway 9 Auto Shop, the young lady who assisted me was very kind and understanding. However, the overall experience was incredibly frustrating. A confirmed reservation should not result in a customer arriving to find the location closed and then having to navigate multiple customer service transfers just to be redirected to a completely different pickup location. I marked that I would not recommend the location to a friend, but this is solely due to my overall experience with U-Haul. My rating is not a reflection of the Highway 9 Auto Shop or its staff.
Brittany G
Hwy 9 Auto Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inman, SC 29349
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- 4.5 Average Customer Rating
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I Have had to rent a truck several times during the past month Each time the transaction has been professional and clearly fit my needs. I am very satisfied and would return to this business when I need a truck.
Robert SI HAD TO HOOK UP MY SELF.. I HAD TO DEAL WITH ALL THE SAFTY VIOLATION MY SELF.... HAD TO FIX EVERTHING MY SELF... THIS LOCATION IS 100% WORSTE EXPERINCE IN MY LIFE LIKE TOLD CUSTOMER SERVICE THIS COMPANY SHOULD NOT BE ABLE TO REPRESENT U-HAUL STRAPS --- BROKEN NO CHAIN LINK SAFTY --- WHY???? MISSING BOLTS---???? COULD SOMONE EXPLAIN??? I WANT YOU TO CALL ME AND EXPLAIN THIS SITUATION :::::::: KENNY 303-420-1600
KENNETH TGood selection of rentals staff very friendly and professional, Highly recommend
SCOTT RWe scheduled online and it was canceled for no reason. So when we went to pick up the truck we had to start the whole process over. We were asked to return the truck to candler , which we did and guess what?! We were charged for the mileage that it took to drive it there!!!!
Benjamin S