I had made a "reservation" a week in advance to pick the truck up from the Salisbury Ma U-haul location. Called me the night before telling me I had to pick it up from this lot in Ipswich. Because it is not an actual U-Haul location, you have to use their app to check out, and return the truck. Had no cell service so it took me almost a half hour to check out the truck, and then another 20 mins to return the truck. The truck itself was more than fine. Drove smooth and gave me no issue. What annoyed me was that I was charged an extra $64 in mileage because of the location change. Customer service line was great, sympathized with the situation and issued a refund which I greatly appreciated. If you have a cell carrier other than At&t this location might work for you. Lost almost an hour of my rental due to the app issues.
JONATHAN T
S&A Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ipswich, MA 01938
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- 2.0 Average Customer Rating
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This reservation was poor across so many levels I don't know where to begin. But here goes: 1. This reservation was changedless than 24 hours before I was supposed to pickup. Uhaul changed my location that was 10 min and 2 miles away to a location that was 17 miles and 35 min away. This added an extra hour and over $30 in cost before the pickup ever happened. 2. When I did get to the new location, there was no proper signage to indicate where the trucks were located. So I spent several minutes driving around warehouse parking lots to find my vehicle. 3. It also didn't help that the location was closed. So there was no one there to answer my calls. This leads to my next point 4. My reservation was changed from an I personal pickup to a mobile pickup. This was never passed along to me until I spoke to a Uhaul customer service representative who I called when I couldn't find my vehicle. I understand that mobile pickups cost less but when I had poor cell service there was no one to help me. Logging in and uploading all my information took 15 min instead of 5. Once I had the vehicle the rental was fine. Dropp off was fine but again took a while to upload everything in poor cell service. So overall 1 out of 5 stars.
Jonathan TEasy pick up and drop off. Vehicle was clean and well maintained. A very positive experience!
James BI called before arriving there earlier in the day and there was no answer. No one returned my call. When we went to drop off the trailer there was no one on site. Fortunately, calling the main number they were able to tell me how to self-return. The trailer itself was never acknowledged as a return until two days later.
Maria RI’m being over charged. I was given a credit due to the fact that I had to drive well out of my way for a truck, which BTW I drove past another location on the way with PLENTY of trucks, but I was told there was nothing else. I gave the credit code but have not seen that reflected on my receipt or a refund. What gives? *I selected no on the location cause you forced me to choose. The location is not the issue unless they handle the billing themselves which I doubt? This location is a bit sketch though and it should be made known that it’s not a U-Haul but a trucking yard. If I were a female I would not feel safe picking up and dropping off there.
James L