Extremely Disappointing Experience – Serious Safety and Security Concerns I had a very disappointing experience at this U-Haul location. First of all, the location itself felt unsafe and poorly maintained. The overall environment did not give me any confidence or sense of security. The staff were also unprofessional, and communication was extremely difficult. I could barely understand what the employee was saying, which made the entire experience even more frustrating. What concerns me the most is what happened afterward. Just two days after using my card at this location, I discovered an unauthorized fraudulent transaction on that same card. Interestingly, this was a card I had not used anywhere else for quite some time. I want to be very clear: I am not accusing this U-Haul location or its employees of committing fraud, as I have no proof of that. However, the timing is extremely concerning, and I believe it deserves serious attention and investigation. Customers should feel safe and confident when visiting a business and making payments. Unfortunately, my experience was the complete opposite. I strongly urge U-Haul management to look into the conditions at this location, employee professionalism, and payment security practices. This is a serious concern that should not be ignored. Based on my experience, I would not feel comfortable returning to this location or recommending it to others.
Pramodkumar D
Banaadir Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75062
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkGood service.
Prakash Bowner gave wrong information. i wanted a one way u-haul and was forced to return to the same location. He gave me wrong contract and ignore my asks.
Hiep NYou guys charge extra amount from me. And u have already wasted my one hour becoz of poor application.
Abdul Q“I had a great experience with U-Haul. The process was smooth and easy from start to finish. The staff was friendly, professional, and very helpful. The truck was clean, well-maintained, and ready on time. Overall, excellent customer service and a stress-free experience. I would definitely use U-Haul again and highly recommend them!”
kamil a