took a long time to get the keys even though I had already made the reservation. Everything was already registered. The lady helped someone up front and then disappeared to the back. It took me over 45 minutes to get the keys. And the same thing happened when I returned them. Terrible service.
REINALDO G
Irving Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service needs improvement. Agent was more preoccupied with her knitting than helping me check out my rental. Acted more annoyed that we interrupted her knitting.
KHARN PHorrible experience. The person helped to load the trailer dented and scratched my car. Told me they would take care of it, and they didnt. Told me someone would get in contact with me. No one did. Will never go back.
Rukmini HManager seemed under the influence and was extremely unprofessional, rude, and hostile. in front of other customers when I simply asked if I needed to look for a confirmation email. Without making eye contact nor looking up from her phone berated me loudly for not asking my question when we were outside. Repeatedly told me she would think I would have asked outside. Frankly it was bizarre as I kept assuring I had no issues, I simply wanted to make sure there was nothing more to do before I left. Ive never had an encounter like this in business. I will be certain to use another location in the future.
SHANNON GWhat can you do to improve for the next customer…how about hire people who actually want to work and not try to make customers do everything on your price of crap app? Worst U-Hall experience I’ve ever had. Utterly pathetic.
Scott H