Make sure th truck Is clean when we come to pick it up. It had sand in the back and dog hair in the front seat and got all of our belongings dirty during our move. The pick up location also looks like a junk yard in the middle of a neighborhood
Marinna P
M&A Professional Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location appears to be similar to a junk yard. I picked up the truck with only 8 miles worth of gas. Noted on the contract 1/8. I was charged extra for gas when I returned it with more than received. The rep was nice and courteous.
AMYE MI was charged an EXCESSIVE amount for gasoline when I brought it back with more gas than it had when I left. Also a $25 cleaning fee! That truck was disgustingly dirty when I received it. To the extent of me not being able to handle the filth and lingering odor. In which I called the retailer to inform him of the condition of his vehicle. He proceeded to apologize for the situation and said thank you after I explained that I’d be cleaning it while I had it… His truck was returned in better condition than it was rented. I’m absolutely blown away by this dealer and can’t help to wonder how easy it is to become a dealer for U-Haul.. feel really scammed 😭
AMOS YJohnny Mccrary owns this location and he was awesome. The return location @Florida Mall location was not . I would be rounding up if I give them 2 stars, Not kidding. I returned my 15 foot just under 1 hour late. I was told on the phone I had a 1 hour grace period to return the truck from a rep at the Fl Mall location. I arrived and they changed me another day with insurance. Also was told if the mileage went over the speced (by Uhaul) 166 it wouldn't be a problem. I went over 3 MILES,169 TOTAL. They charged it to my card, 3 dollars. I rent from Uhaul 1-2 times a year and want to continue but not from the FL Mall location. Once again I picked it up in Jacksonville and was very happy with the customer service detail Johnny gave to me.
Nate PFolks here was very helpful and friendly.
Allen B