Rental location was a gymnastics studio; initially, no one was available to get the rental started. When I returned the truck later that day, another customer was trying to figure out how to get her truck and once again, there was no one around to help.
Steven T
BVP Ventures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32256
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Customer Reviews
- 3.0 Average Customer Rating
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Fully an online pickup. Not expected. Phone number given on door to use (a exercise facility) did not work or even ring through. App was horrible to work with. 30 minutes on phone through 7 different people to get lock box opened.
MICHAEL GI got charged twice for the insurance first off, and was charged an additional 39.95 on top of the 29.95 rental fee? None of this was disclosed so my 40-50$ bill that was estimated including mileage was actually charged just under 100$…worst U-Haul experience ever.
Adam Lcustomer service not at the place but with uhaul was bad almost didn’t let me drop off the uhaul because they said the website crashed and it didn’t say i picked up the uhaul so i would have to keep it until it came back up was told to call a help number but they were closed
Emilia hWe were having an issue with the app and Jason was so kind and patient in walking us thru it and stayed on the phone until we had it resolved
Tina B