I used the self drop off option so I did not interact with anyone, but the location was easy to find and had no problem returning my rental.
Codie H
Customer Reviews for BVP Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I suggest having signs to find this place it was hidden behind a warehouse and handled by a guy teaching gymnastics.if i hadn't asked if they knew who to talk to to get the uhaul I would have never figured it out. Other than that great customer service
TANYA LI was charged insurance for 15.00 and I never purchased it.
James SVery unprofessional! Phone number listed says not accepting calls. Took over an hour to get my truck rented after having an online reservation. Will never rent from this location! I will spread the word!
JEREMY HThe dolly and furniture pads that I reserved and was charged for were not included with the truck. They still charged me and said I have to wait to see if they can process a refund for items that were not included. Also the AC in the truck did not work, it was just blowing hot air. The number for the company went straight to voicemail and I was not able to get a hold of anyone locally. But the truck did run and served its purpose.
Erin RTerrible experience. Was not notified it was mobile check in. Did not get the equipment i requested in my reservation. Too expensive for the time i had it. Would never use this location again or recommend to a friend. Had to call U-Haul support line.
Anson HIt was hard to find the attendant despite having U-Haul call to schedule drop -off. The attendant was busy working with a clinet in the gym and accepted the keys and said that was all. He was eager to get back to his student. The gas gauge was just above the 1/2 full mark upon return but he did not check it with me and I did not get a photo as he already had the keys andindicated I did not need to do anything else. They charged me 10 gallons of gas claiming the level was at the 1/2 full mark rather than where it was when I had left it with the attendant.
EDWARD K