The check in to pick up truck was a disaster. UHaul changed my pick up location for the 26' truck the day before. The store clerk Was not sure on how to check out truck. The pricing was different than what I had been quoted when setting up. The truck was parked under a bunch of trees and was filthy. They only had 6 blankets when I ordered 48. I had to drive across town to pick blankets. They had no hand dolly. Location was by far substandard than the main Janesville UHAUL. They were fabulous to deal with and by far more professional. Would NOT recommend.
Kim G
Lions Quick Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Janesville, WI 53545
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Customer Reviews
- 3.5 Average Customer Rating
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Follow your instruction, the truck pickup was changed without any notice, I was suposed to get a confirmation call that was never sent, then when I returned the truck in Madison they had no idea I was comming and it took 20 minutes on the phone to finally straighten things out. So better customer service would be more appreciated
JEFFREY Mvery rude I was told I could not leave the truck at that location I had to take it to East Milwaukee location then I see on my recipet I was charged 4 hundred and something, then I was supposed to recive a call from someone named Adam because I called about the situation and report was filed. I have yet to hear from anyone I was charged twice 192 then the 400 something my phone number is 608-718-5793
sabrena lWish they had a bathroom but everything was fine.
RYAN HVery friendly nice people.
THOMAS W