I was charged more than my reservation receipt. About $40 more than my original rental receipt. Additionally, there was no gas in the truck and when I returned it with the same amount, the Clark in Appleton told me I would be charged an additional $20 for gas. I have rented 15 U-Haul’s over the past few years or so. It was always a great and seamless experience. I do not understand why gas stations are now involved. It used to be a 5 star experience every time and now it’s a 1 star experience. Additionally, my rental was for 2 days and I received a text 6 hours after I picked up the truck that a family was waiting to use it. Just a terrible experience and getting random gas stations involved is just getting further away from the Uhaul standards.
Nicholas S
Lions Quick Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Janesville, WI 53545
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul supports identify theft, my uhaul login was taken over and they actively supported another party using my account.
Kristopher HThe guy at Lions first said my total was $55 when I was told it was $19.95 plus mileage. He then said my total was $44. I finally asked why and he said insurance. I was in there for over 30 minutes until he figured it out. Truck had less than a quarter tank of gas, and had food crumbs and pieces of house plants in cab.
STEPHANIE SThe trailer door needed service as you could not raise & lower it - This location had a selection of sizes which allowed me to go a step up in size effortlessly - very accommodating
VINCENT FNo inspection, complained about roll up door, and I had to unhook trailer. No blocks for tires, was concerned it would into street. Tried to find something to stop a roll. Can't believe this place is even a U-Haul place.
DOUGLAS H