Have someone knowledgeable explain the details of the purchase and fees. This kid didn't explain anything and seemed as if we were both doing something new for the first time. Now I have two different pending charges on my account for 120.00 and 167.00. My trip was literally 20 miles. Absolutely ridiculous.
Robert D
Jarrettsville Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jarrettsville, MD 21084
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- 4.0 Average Customer Rating
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The experience I had with the 24/7 original pickup at Your Storage in Bel Air was ABSOLUTLEY HORRID. Literally beyond comprehension bad. I was picking up for our nonprofit who was hosting a donation collection drive and I had to show up more than an hour late to the event because your app and even internet explorer pickup options were not working. We looked like complete fools and had several donors call and complain because we weren't there. Who knows what the long-term impact of these donors poor experiences will have on our grassroots nonprofit all because of your terrible technology issues. NEVER AGAIN will our nonprofit use or promote you. Carroll Fuel was WONDERFUL!
Alicia HThe facility could not check me in because they were locked out of their account. The truck was pretty clean but had an unsmoked cigarette sitting on the passenger seat. The facility did not have the extra equipment I paid for to rent.
ANTHONY W(1) Have the equipment that is requested at the rental location. Besides the truck, I requested an appliance dolly. They didn't have one, so I ended up having to use a regular dolly and two of my own ratchet straps to try to move an upright freezer (i.e. an appliance). It didn't work well, but that is all that I had. (2) Train the facility that you lease through. They gave me the keys once I had identified the truck. If I hadn't called U-Haul, I would have been using your truck without a contract. They didn't know what to do.
Dennis CTook over an hour to receive the rental. Already had reserved and did online check-in. The location attendant did not have the reservation and had my staff member do another reservation. After going through the process again and trying to give us a smaller truck the attendant wound up using our original reservation. Worse experience and cost me almost 2 hours of time.
Michael F