The parking lot is tiny, but I suppose that’s why they have the tiny trucks? Conveniently it’s located at a gas station, that doesn’t have bad prices at all. I give the place 8/10 because getting in and out of the parking lot is rough.
Sarena B
Larkin Arco Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Joliet, IL 60436
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Customer Reviews
- 3.0 Average Customer Rating
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Please...clear my debit card...charge.
Rene RDo not add extra charges at the time of picking up the rental.
Judith DI was told to place my order online and to bring the vehicle back by 9:30pm and I would not be charged any extra. I brought the truck back at 5pm and was charged any extra additional $40. I’ll never rent a truck there again.
JASMINE GThe location wasn’t the issue. U-Haul as a company provided terrible customer service. The location had issues adding insurance. The owner of the location & I was transferred & on the phone for over 3hours! No one at U-Haul could add insurance nor explain to the location why the system wasn’t allowing it to be added. Then after time wasted we were told “ it’s be you 30 mins of checkout so we can’t add it. Keep in mind we were on the phone with U haul the whole time! The offered nothing to compensate time lost. This all occurred because their system wasn’t working properly and had duplicate orders. The order I did had insurance included. The order that they duplicated didn’t & the location didn’t have the ability to added it.
TWYLA S