You need to have proper maintained done. Expecially if you know of a part failure reported. Pryor to renting it again. We rented a car dollie. Was going from Jonesboro to Pine bluff. We was told we had to bring it back to the same location in jonesboro within 24 hrs. Could not do a one way haul and turn it into a u haul dealer in Pine bluff. Did not make it to our destination. The brakes on the trailer locked up on the freeway. It perked so hard when it did. It caused our locked hitch pin to snap all the way in half. We had to pull over immediately. Which put us on top of a over pass. Very dangerous location. To have to be outside the truck doing repairs. I had to walk a half a mile to a truck accessory store to purchase another hitch pin. After doing so. We took off on the freeway again. To only get less than a quarter a mile. Before the breaks on the dollie locked up again. Causing the tire on the dollie to catch fire and smoke. We was able to get the fire out thank god. So we called the u haul place in Jonesboro where we rented the dollie. Explained what happened. To be told by the same gentlemen that reserved the dollie for us. When we first called to check on one. That they was aware of the breaks locking up. Because others that has rented it had the same issue. Then said we would have to get on line and put in u haul.com. it will ask a couple of questions. Then it will connect you to road side assistance. I explained we are not in a very safe location we are now pulled over on a off ramp to Interstate 440. Could they not call and have someone reach out to us. He stated no. You have to go on line. After several attempts but to no avail. It would not except the code u haul sent to put in. I googled the u haul Corp #. Then called it to finally get help. We had to sit altogether with both break downs over w hrs. Wrecker came and towed the car behind the flat bed wrecker. And put the default dollie on the flat bed its self. It should only been a round trip of 8 hrs. But ended up being 12 hrs before we made it home. I called the place we rented it the next day. Its on Neil st in jonesboro a u haul dealer there. To see if they are going to compensate us with a parcheal refund or full refund for our trouble. Explained what the man said about know it locked up when they rented it to us. The manager at that location said there is no man there that answers the phone. I told her yes there is he reserved it the first call for us. The second call he answered of ours was to state what he did and turned us on to connecting road side assist on the internet. She still insisted no man answered our call. I did not get his name or I could have proved someone there by this name did. So I took names from that point on to get this resolved. She claimed there was nothing in her computer showing we had any road side assistance. So again I had to call u hauls main Corp. They found it in the computer with no trouble. They was nice. Took our complaint and request for a refund and submitted it for us. We are waiting to hear back from them. Not saying NOT to ever use U haul. But I am saying if you are in jonesboro and finding yourself needing a u haul dealer. DONT GO TO THE ONE ON NEIL ST.
David R
Jonesboro U Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Jonesboro, AR 72401
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- 4.5 Average Customer Rating
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Quick easy in and out equipment was good clean lady there was very nice and knew her job thank you
Tim wThe lady that took care of me was friendly but she told me I could bring the U-Haul back and it didn't matter what time because it was closed and she wouldn't be able to do any paperwork on the cargo van that I rented but the next day I found out that I was charged $227 because I went over my miles a little bit and a late charge for dropping the cargo van off so yeah I'm not going to that location anymore and I am not going to use U-Haul anymore I will rent a freaking pickup truck or I'll buy one and I'll make sure that I tweet this on every social media Facebook tick tock U-Haul will go downhill a lot or maybe not a lot but at least like a poke in the eye
Pamela CGet a more cheerful employee to meet the public. I returned the truck and I handed her the keys. I stood there waiting for her to check out the mileage like the U-Haul place. She said, “now what? I have 7 other things to do. I told her I would be waiting in the silver Ford 250. I would be happy to sit and wait to hear the mileage. She went back in the office and within 5 minutes she walked sternly to the truck. She checked the mileage and came over to our truck. She stated that there would be a charge around $220. I inquired about the half of tank of gas that we had left in it. Because we only had to come back with a quarter of a tank when we left. She replied, “That’s your problem! Now anything else that you so desperately need?” She was very rude and inconsiderate to us. I wouldn’t have her talking to customers.
Debby PFront desk worker was so helpful, so friendly. Very knowledgeable and explained things clearly. Would recommend.
jimmy p