My only complaint is with the hired help. They called and we discussed time. I sent pics of what they requested. We picked up truck at 10 and requested them at 1130. 1130 rolls arouns and no show. No reply to my message. 5 o'clock I get a call from a random number. It says we're in route. By this time, we had already sucked it up and moved ourselves since we had to return the truck so I told them to forget it we're already almost done. Just a very disappointing experience especially since they had so many positive reviews. Thankfully when I called Uhaul to rent the truck longer they apologized and let me have the truck the rest of the night on them. I'm hoping they will be able to recoup the hundreds I paid to the movers.
Cara M
Benton U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton, AR 72015
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Customer Reviews
- 4.5 Average Customer Rating
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I was told that because it was a one way move and did not use your storage that I would get a rebate when I turned the truck in. When I gave the key to your employee he also said I would get a rebate & it would be deposited back to the card I used to rent the truck. It did not happen. Where is my rebate?
Marguerite WNone
Angela NNot if they had to use the app
Patricia AI feel as if I was over charged. 19.99 turned into $36 plus $8 of gas for less than an hr and less than 10 miles
LaJuan C