Nothing to improve! The gentleman behind the counter was helpful and informative. Dude needs a raise!
Terra G
Benton U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton, AR 72015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The young man was really nice and helpful when I picked up the trailer. When I dropped it off there was a different guy. I simply asked if I needed to drive around to the side where I picked it up or stay in the front where I pulled up. He yelled give me a damn minute. I asked again all I need to know is should I pull to the side or not. He then yelled I dont give a shit what you do. I was then aggravated and said fine ill drop it right where im at. He stormed inside. I proceeded to unhook the trailer. He came out 10 minutes later and this is at a time there was not one other customer there. He came up and said so do you want my help or not. I let him know that is his job to help customers. He yanked the trailer off the ball and dropped it. He then just walked away. I was disgusted at his rude behavior and his foul language. I could have went all day without crossing paths with this guy. He makes that place look horrible.
Tonia HMy only complaint is with the hired help. They called and we discussed time. I sent pics of what they requested. We picked up truck at 10 and requested them at 1130. 1130 rolls arouns and no show. No reply to my message. 5 o'clock I get a call from a random number. It says we're in route. By this time, we had already sucked it up and moved ourselves since we had to return the truck so I told them to forget it we're already almost done. Just a very disappointing experience especially since they had so many positive reviews. Thankfully when I called Uhaul to rent the truck longer they apologized and let me have the truck the rest of the night on them. I'm hoping they will be able to recoup the hundreds I paid to the movers.
Cara MI was told that because it was a one way move and did not use your storage that I would get a rebate when I turned the truck in. When I gave the key to your employee he also said I would get a rebate & it would be deposited back to the card I used to rent the truck. It did not happen. Where is my rebate?
Marguerite WNone
Angela N