Worst experience everjoseph W.
2 Sons LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kansas City, MO 64128
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- 2.5 Average Customer Rating
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Took a long long time to checkout. No help lifting trailer onto hitch nor with hooking up. No functional pull through . Have to back out trailer onto busy street.gary E.
I only had the truck for 24 hours and they trying to charge me almost 400 dollars talking about they had to put 60 worth of gas in it and wow yeah rip offRonnisha J.
The truck felt like it was it's last legs it wasn't smooth at all. In fact while driving it felt like it was pulling you backwards.Fariji E.
We reserved 2 utility dolly's and furniture blankets in advance and neither were at the location. We were sent to a second U-Haul location to pick them up without the location being notified in advance, and they didn't have dolly's available. They gave us blankets and called a third location to verify they had dolly's, and off we went to the third location. Very unprofessional of 2 Sons to not have the equipment available or to verify the equipment was at the location they sent us to. All in all, it took us an hour and a half to complete our rental. The truck also didn't have a full tank of gas when we picked it up.TERENCE B.