I rented two dollies together with the truck online, but the truck didn’t have those. I would like to have a refund of those two dollies.
Alejandra S
Tip Top Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77004
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkYall stole my money; I never used this rental; I want my refund . I was double charged; horrible experience and horrible customer service. I would not recommend this company to anyone
Camille DThere is a big area to park and the convince store is well stocked. The lot does have some litter in it.
Daniel PThe truck was dirty and smelled of urine. Also the pre purchased extras were not in the truck ( dolly & mattress cover) and was charged for them. I had to travel to 3 different stores to get the items I needed and return the dolly to the alternate location that I had to pick it up from. Cost me more money and time
Malik DClerk was not helpful at all. Stated that he could not find my reservation and for me to call U-Haul because he was not calling. Once he finally found reservation and returned truck he added a $160 fuel charge and $15 equipment rental charge. I called U-Haul to dispute the charges and they are addressing the issue. Uhaul rep new immediately that this was not correct b/c I picked up the truck full, traveled less than 40 miles and it's reported that fuel gauge is now at less than 1/4 of a tank; impossible.
WILLIE S