First off porters didn't stage my Uhaul for after hours pickup so I had to wait 1hr and half to get my rental that I had reserved for 2 weeks. Then when the employees did show up before the store hrs I asked a gentleman if he could help me and he yelled at me saying the store doesn't open for 30 minutes and I explained the situation and he proceeded to yell saying the uhaul guy doesn't even show up for another 30 minutes. I had a customer service lady from uhaul onbthe phone with me for over an hr trying to get me into a uhaul and she got to witness alot of the conversation and she even said that the store was handling the situation poorly and she didn't understand why they were being that way and also pointed out a few instances where the store was lying to me to save face for their incompetence. I would not recommend this location for anyone. The uhaul itself though was great.
NELSON A
Porters Building Centers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kearney, MO 64060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I have rented a truck at 2 locations. I picked this truck up because St Joseph rep helped me get what I needed at very short notice. I am very happy with the service I received picking this truck up. Very helpful staff and very kind. THANK YOU FOR YOUR HELP.
PHYLLIS SThe U-Haul rentals are processed at their rental desk along with their other rentals. Convenient. Also, they maintain a selection of trucks and trailers and have a nice area for afterhours drop-off.
GREG BSecond time we have worked with Porters and both times have been great. Will look to them first if another need arises.
Robert MVery courteous and concern about how well our trip was and asked if we had any issues, to which I replied NO.
MICHAEL B