Attentive and helpful.William L.
Customer Reviews for Katy Road Armor Self Storage
(U-Haul Neighborhood Dealer)
Keller, TX 76248
(One Block west of Main on Katy Rd)
Services at this Location:
- Mon–Sat9 am–5 pm
- Sunday1 pm–5 pm
Special Operating Hours
- 12/25/2022: Closed
- 1/1/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.richard G.
1. Military discount for rentals and miles. 2. Eliminate the small charges that are â€œoptionalâ€ but not really optional - the total costs add up and it makes the rental look like a scam like â€œextra insurance â€œ and then more â€œextra extra insuranceâ€ 3. Put a wifi at the locations that is accessible to make the no contact rentals easier and not dependent on cell coverage especially for locations that are not in areas with good cell coverageScott C.
Good serviceLuis Angel R.
Preston was incredibly helpful. Please give him a raise. Thank you!Sheila J.
Good service and the road assistance were too helpful.Hang S.
Customer did not leave a comment.Muhammed N.
Helpful staff, easy location, pleasant transactionJames W.
Customer did not leave a comment.Heine F.
Excellent customer service. Super friendly staff. Awesome experience!! Will 5 Starann R.
Customer did not leave a comment.Josh C.
Needed this last minute. Very helpful staff. Very smooth transaction. Would definitely use them again and would highly recommendpaul D.
Customer did not leave a comment.TERRY G.
location was great and gentleman was very helpfulgraham W.
Everything was very ok. Not bad but definitely not a great experience. The vehicle felt like there was something wrong with how it handled. I felt uneasy the entire time I was behind the wheel and I've driven U-Haul trucks for decades.Krista E.
very helpfulYvonne M.
Customer did not leave a comment.Sean M.
Location did not have dolly and furniture pads that i had requested. Service was very good and helpful.Branden B.
Customer did not leave a comment.Willia W.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Jingbo L.
Customer did not leave a comment.Parda P.
So easy & very helpful attendantRhonda C.
The guy that helped me was great. Very professional, quick, efficient and thorough. You could tell he was paying attention to the checkout process, as he noticed a page was printed that was not needed. He was not simply clicking through the screens to push me out the door. Great Job!LARRY T.
Customer did not leave a comment.YAMIL O.
Customer did not leave a comment.mike S.
Great service and flexibility with schedule! Appreciate the help again!Nick P.
The app was not user friendly I returned it with the correct amount of gas. It still wanted to charge me. It was difficult to find the number to this location. I called the original store to get drop off information. Because this process was cumbersome The app was not clear on instructionsLinda W.
Awesome customer service!!Tom K.
Staff was very pleasant and accommodating.Richard H.
Preston is amazing he is very helpful and pleasant to work with. He was extremely patience with all my questions. He really made this experience very smooth. Would highly recommend this location solely on his abilities and work ethic.Michelle H.
Customer did not leave a comment.Corey P.
Great customer service.Perry P.
Customer did not leave a comment.weslaw S.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Alexander C.
Mistakenly left my drivers license in the truck ... when I called for assistance, the gentleman that answered the phone could not have been more rude and cared less ... really disappointing ... must not be a true TexanMark M.
100% recommend. 😍🥰Teresita E.
I ordered a dolly with the truck rental, a rep called me to confirm the reservation. I asked them to please remind them to put in there because I was moving furniture, I pick up the truck the dolly was not in the truck. I called customer service, gentleman sounded like he could care less. He told me they must of removed it from my reservation because they didn't have one.Abdou K.
The gentkeAngela N.
We needed a truck unexpectedly on a Sunday afternoon, ordered online and picked it up about an hour later. No fuss ,quick and easy.Lesly P.
Customer did not leave a comment.Lynda W.
Customer did not leave a comment.Jaime G.
All good. Well Satisfied with kindness of manager. Trust. Not pushy or untrustworthy, Took time in conversation to show genuine concern and friendship towards me as a client. Refreshing after past experiences in a more corporate environment VS a smaller homelike business as seemed apparent at this location.SAMUEL S.
Perhaps check interior settings to make sure we know where everything is before departingTodd B.
Everything William told me was exactly as it went.Charles A M.
The man was a good guy and very professional.PAUL H.
He was very friendly and already had the truck pulled to the front.Tyler T.
Customer did not leave a comment.John M.
My rental equipment was not ready when I arriveJennifer T.
Great, Friendly, excellent customer service from uHaul representative. A plus, Highly Recommend this locationJohn M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Jacob G.
Customer did not leave a comment.Trent R.
Customer did not leave a comment.Elibardo R.
Customer did not leave a comment.Yolanda M.
Customer did not leave a comment.byron B.
There was damage inside the truck on the roof. It should have been detailed. This was only truck availableCatherine S.
Barely enough parking to return a truck. Then the whole online photo barrage to defend myself from damage charges. I wish there were more rental truck options.Terry C.
The staff was good and all, but the approach road to the location was not laid and it was difficult to drive to the location.Thiruvilla M.
Customer did not leave a comment.Frances B.
Not charge to drop it off at another locationJames C.
This gentleman was very helpful and I was sorry that I did the on line pick up and did not use the office from the beginning. He was so helpful that I would probably still be there trying to figure out what to do. From now on, I use the officeLarry M.
Customer did not leave a comment.Tricia H.
The man working in the office was very friendly and helpful. Made the whole process easy. Great customer service.Debbie S.
Customer did not leave a comment.david L.
Terrific customer service at the location at pickup and drop off. Truck was ready and clean. I would suggest something at pickup -cover the seats to keep them from scorching your legs from the Texas sun. Office was really small, a bit uncomfortable to be so close regardless of Covid.Lydia D.
The gentleman there is always sweet and helpfulNick M.
Tristen was key in making this possible for us. He went the extra mile to make us happy.Stephen B.
Customer did not leave a comment.Oswaldo C.
Customer did not leave a comment.John B.
Customer did not leave a comment.biplab P.
THE INTERIOR IN TRUCK SO DIRTYHamdy A.
Excellent serviceAndrew S.
Customer did not leave a comment.Kim R.
Customer did not leave a comment.kristie J.
Customer did not leave a comment.Zoher L.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.Kathy S.
Truck was older model and seemed to have trouble shifting gears easily. My belongings got wet in the back of the UHaul from the rain, the truck leaked.Patricia T.
Professional and easy check out.DENNIS M.
Renting from the U-Haul in Keller on Katy road was the best experience I've ever had. Preston was great! It was our first time to this location and the rental process was easy. He was positive, professional and used texts to streamline rental, return and expected costs. We will be back!Maxwell C.
Customer did not leave a comment.Arlene G.
Excellent service thank youPatricia P.
Customer did not leave a comment.Scott H.
Keep doing a great jobALVIN H.
Customer did not leave a comment.TAMARA T.
Friendly people!!Mark A.
Customer did not leave a comment.Samuel H.
Customer did not leave a comment.Mikayla M.
Customer did not leave a comment.don S.
Truck did not look like the â€œwalk throughâ€ pictures at all. Very dirty. I only saw one guy working there...not enough to maintain the trucks and run the office.Delana R.
Mr. William Fenty is professional and had truck and equipment ready to go as scheduled. Having the truck's interior very clean and sanitized was a big plus for me and my family! This experience was a good one thanks to Mr. William!SAMUEL J.
Phenomenal serviceDevon G.
Customer did not leave a comment.KERRI S.