Customer Reviews for Katy Road Armor Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Katy Road Armor Self Storage

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Shauntel I.
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Customer did not leave a comment.

Omar C.
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Denice W.
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Luis F.
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Have coffee and doughnuts , ?? just kidding do not change anything, it is PERFECT the way it is, Great customer service, professional and polite. Thks

ricky M.
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I also rent space there. The manager is always very courteous and helpful.

raven R.
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Great experience.

Lesley S.
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Charles T.
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seth D.
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Christine T.
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Preston was absolutely wonderful to work with. Very personable and helpful. Excellent customer service.

Christopher R.
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For the 24/7 mobile approval it took me 30 minutes waiting after I already was confirmed to pick up a truck. I had people waiting on me and they sat for that 30 minutes. Finally the agent on duty had to override and get me on my way. Unacceptable

Olanrewaju A.
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Good place to get a rental truck.

Adam C.
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Worst moving day in the history of furniture, moving trucks, and residences. What a colossal cluster fuck. Couldn't get into the truck at the assigned location. The location I got in the truck didn't have 4 wheel furniture dollies, had to spend 45 minutes and 3 phone calls to Traffic and customer service, had to go to Home Depot and buy 2 furniture dollies since you scumfucks didn't have them. Had to call again today to get the $50 Reservation guarantee discount applied to my invoice. And when I went to the 2nd location no one told me they didn't have furniture dollies. So any savings was lost by the extra time and money I spent to go buy furniture dollies. I had a 2pm reservation, it was 4:30pm before I had a truck, and it was 7pm by the time I had furniture dollies and able to start moving. Do you understand why I'm still pissed off and y'all need to do more to make this situation right. Otherwise just go back to fucking people over in the pits of hell .

Sarah D.
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Willia W.
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IVAN D.
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Everything was perfect, specially the clerk, who took the time to answer my questions.

Sheila J.
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Maybe have more than one person working the front counter.

Sandy J.
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Staff was very professional and friendly!

regenia P.
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Customer did not leave a comment.

Austin E.
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Online check in process was a total mess. The guy in the office helped out after I was waiting online for about 20 mins. That is not convenient for an app that boosts ease of use.

Shelby W.
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Customer did not leave a comment.

Valentin L.
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Friendly and professional staff. Easy and fast process.

Chad H.
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Even though the rental was a one way trip, it would be better if they could provide a credit for unused packing blankets. I was not informed at pick up location that the blankets were rented versus that I thought I purchased them.

Annie E.
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Very friendly guy did the check in process

Jerry N.
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Arlene H.
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David B.
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carden H.
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Danielle L.
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Key container was not locked despite receiving a code

Hazel M.
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Preston provided an excellent service! Thank you for making my truck rental part of my move smooth and easy.

Jeff C.
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Awesome service as always with Preston at this Keller location.

Robert H.
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Customer did not leave a comment.

Beverly F.
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The truck was not perfectly clean, but that was okay. I made a note of it, and that was fine. Truck ran perfectly. Was the perfect solution to my needs. My experience with the Katy Road U-Haul facility was very smooth from start to finish. Would highly recommend to friends and family.

jodi M.
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jason C.
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sharon B.
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Very customer oriented service. Can’t improve on perfection. Thank you very much!!

livingston J.
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the person that took my request, set me up with the wrong kind of truck, couldn't use it, i need another kind to do what i need, my last time using uhaul a waist of my funds just to pick up and drive to garland

Roland F.
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The initial pick up process was terrible. Our reservation was switched from a local to a one way move erroneously after a call for an inquiry. After attempting to call support, I was on hold for 25 minutes and ended up hanging up and pestering the employee of the armor storage Preston who was awesome and was able to solve our issue within minutes. The customer service we had besides Preston’s was absolutely terrible. We tried to use the online assistance, but received no help at all and waited over 10 minutes for even a first chat response. I would definitely recommend armor storage and Preston to anybody, but I would never recommend the 24 hour pickup option due to the hassle and waste of time it caused in crunch time during my move. I am extremely dissapointed with my UHaul customer service, with the exception of Preston, who was the only reason we even got our truck and is a true champion of customer service.

Leah B.
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Nothing this was my 2nd time to use them

Richard M.
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Tina D.
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Scott S.
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Dennis S.
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Steve E.
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Was very easy. Truck was clean. Nice guys at pickup and dropoff.

Zachary G.
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Andrea S.
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Agustin C C.
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Awesome customer service. Will definitely rent there my next u-haul

Sandy S.
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Mauricio M.
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randell G.
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JOHN H.
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The staff was really friendly and helpful.

Jeff K.
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I have already informed of problems but to summarize my hood wasn't latched and I found out at 60mph on the freeway, my wiper blades fell of in the pooring rain on the freeway, truck backfired and I thought it was a blowout.

Michelangelo O.
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Chris G.
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I was blown away at the friendliness of the first location I called, in helping me find the truck I needed on short notice. Pick up at this location was easy, they were ready when I arrived and made the experience easy.

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Customer did not leave a comment.

Robert W.
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Polite, professional assistance in renting the vehicle.

Annette M.
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this location had a VERY small office. The person was very helpful and pleasant.

Paula S.
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Trent H.
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Diane P.
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rene H.
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Sezil E.
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Laurel S.
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Chris was friendly, helpful and informative.

Karin B.
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I did not get his name but the peraon who assisted me in Keller, TX was fantastic. Very friendly and helpful. Great experience... and very easy too!

Paul J.
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Edgardo H.
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Todd S.
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yep they were okay

Edgar L.
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Staff was very friendly and helpful.

Matthew L.
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robert L.
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Mark B.
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Dropped off after hrs

Brad S.
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Lindsay C.
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Sergio I.
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Moses A.
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The man who was working there was not friendly at all. He didn’t say two words. Matter of fact I was the one that had to ask “how his day was going”. Which he replied not so well because his grandchildren were suppose to be taking care of a dog which he’s now responsible for. He wasn’t rude just wish we had a better customer service experience.

LATICIA K.
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Nicholas G.
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Salesman was really nice an helpful!!!

jason G.
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Chris P.
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Jonna F.
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STEPHEN P.
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Tanya D.
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The person who helped us was courteous and professional

Lori A.
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CARLA P.
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Stephen S.
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Louis H.
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Joyce B.
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Very nice gentleman helped me out , I was needing a truck quick to help my son move to Denton and within 1 hour to making the call I was on the road ...

Matthew L.
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james L.
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I don’t think you can make it any easier then it was for handling our rental experience! Thank you!

allen P.
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Porter M.
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make the online from cell phone user friendly.

Eric B.
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Gary W.
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Very courteous and professional.

Jessica F.
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Neil M.
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Leah B.
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They were very accommodating due I had ordered the wrong size with my online order

Jill S.
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No improvements necessary! William was GREaT?

Alfred T.
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The African American gentleman who helped us to get our U-Haul really went out of his way to be informative and great customer service...

dennis S.
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Fantastic professional customer service!

ROBERT H.
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Truck and supplies were ready when I arrived and associate explained every detail and assured I was satisfied before I left the facility.

No reviews have been submitted for this location.

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