The attendant was 30 minutes late for pick up, that then ate into my rental time. He also added insurance which I opted out of online. I will continue to use U-Haul as all my other experiences have been good but I will actively avoid this location.
Owen L
Eco Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, NY 14217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Have the ID set up, citizenship verification thing done before hand. I was caught off guard that you guys made me do that when I arrived. I lost valuable time from my rental because of the verification process.
Mark RWhen I reserved the truck, my reservation was listed by my phone number. This phone number once belonged to someone else (phone numbers can change, a name won't likely change). When I arrived to pick up the truck I was told I didn't have a reservation because of the incorrect name on the reservation. This caused a GREAT DEAL of confusion. I was NOT impressed. You need to verify data when making reservations.
LARRY TReservation was for 8:30. Uhaul told us there was a problem with rental and we could not pick up until 9. Arrived at 9 and it took about a half hour to get the rental bc the kid didn’t know how to process things. Very nice guy though. We declined insurance electronically and we were still charged. Headlight out as well but didn’t matter bc it was dayllight. Garbage was left in the truck from previous renter.
Taylor DMake sure that customers can access your app correctly when trying to return truck. I was unable to do the process in the app and had to call u haul twice to explain that I returned the truck and was charged $85 the next day for a truck I returned in time
Alexis H