I thought this was a super sketchy place to be picking up a uhaul from. The truck was absolutely disgusting in the front with old Taco Bell wrappers left in the door. The truck cup holders were wet and dirty. I didn't get any of the additional dollies I asked for either. And when I asked for the refund on them they said I'd have to contact an actual U-Haul employee which I also thought was sketchy (I will be calling for a refund).
JULIA C
Eco Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, NY 14217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
For starters the clerk behind the counter did not know what he was doing,then when I got back I was over charged,$15.00 +tax ,insurance was added to my rental without my knowledge, I would not have agreed to that being I was only going 8 miles one way,also the rental had 49 on the last 2 digits,not 43,I got back at 63,so they got me for an extra 4 miles @ $1.39,but my fault I didn’t take a picture,but the insurance no way,never would’ve agreed to that.
ANTHONY JFirst person at location checking me in did not know what he was doing said he was new. Second I selected no coverage when booking online but it was on my receipt and third paid for a dolly then was told they don't have any and was charged for it.
COREY MCashier was clueless. Handed me keys and said nothing. I parked the truck where I picked it up from then made me back it in. Truck was dirty from previous rentals. Items left in cup holders. Seatbelt was disgustingly caked in dirt from years of use. Repulsive.
BRANDON RI reserved a 10 foot Uhaul truck and added a dolly to it. I went to pick up the truck from this location and was told by the owner that they don't have any dolly's. Then I get into the truck and we drove off and I noticed it was empty with no fuel. So I stopped to put $20.00 in gas in it. I have my receipt to prove this as well. On top, when I dropped off the truck, they charged me again another $9.86. Where's my refund for the gas I put in because the truck was given to me empty and why was I charged another $9.86. I've tried calling the Eco store with no response and I left a voicemail too. I've used Uhaul plenty of times in the past and never encountered such issues like this. Can someone call me to resolve this please? 716-533-7358.
MERLINDA R