Make sure that customers can access your app correctly when trying to return truck. I was unable to do the process in the app and had to call u haul twice to explain that I returned the truck and was charged $85 the next day for a truck I returned in time
Alexis H
Eco Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, NY 14217
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Customer Reviews
- 3.0 Average Customer Rating
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I thought this was a super sketchy place to be picking up a uhaul from. The truck was absolutely disgusting in the front with old Taco Bell wrappers left in the door. The truck cup holders were wet and dirty. I didn't get any of the additional dollies I asked for either. And when I asked for the refund on them they said I'd have to contact an actual U-Haul employee which I also thought was sketchy (I will be calling for a refund).
JULIA CFor starters the clerk behind the counter did not know what he was doing,then when I got back I was over charged,$15.00 +tax ,insurance was added to my rental without my knowledge, I would not have agreed to that being I was only going 8 miles one way,also the rental had 49 on the last 2 digits,not 43,I got back at 63,so they got me for an extra 4 miles @ $1.39,but my fault I didn’t take a picture,but the insurance no way,never would’ve agreed to that.
ANTHONY JFirst person at location checking me in did not know what he was doing said he was new. Second I selected no coverage when booking online but it was on my receipt and third paid for a dolly then was told they don't have any and was charged for it.
COREY MCashier was clueless. Handed me keys and said nothing. I parked the truck where I picked it up from then made me back it in. Truck was dirty from previous rentals. Items left in cup holders. Seatbelt was disgustingly caked in dirt from years of use. Repulsive.
BRANDON R