Very unprofessional and weird vibes at this location. I booked my reservation at this location online and paid for some supplies that would make my move less stressful and when I went to pick up the truck, non of the supplies that I paid for were available. The guy that was giving me the keys to the U-Haul (the guy that works at the cash register at the gas station) said to just call customer service that they didn’t have any supplies so that’s not their problem … after I was already charged for the supplies. I tried to tell him that they should remove the option to buy supplies for this location because they don’t vary any and he just started arguing with me. I give this location a -10 out of 10. I would never recommend this location.
MUNDY R
Jiles Rd Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennesaw, GA 30144
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Customer Reviews
- 3.5 Average Customer Rating
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When I arrived for pick up. The system was down, and there was no other way to complete transaction until system was up again. I reserved to have an appliance dolly with the truck and was told they had no dolly available. I was also charged $30 for fuel upon return although my total miles driven was 11 miles total. The fuel gage had not even moved from pick up to drop off. Very unreasonable.
Adam MNone of the equipments that I requested was available or prepared for beforehand. It made me wish I had gone through an actual U-Haul store. This location is fine if just renting a truck.
Ian RTruck was a little dirty inside the cabin. I cleaned it for about 5 minutes and it was fine. The attendant that checked me out for the truck was really nice.
CHRISTOPHER CYou can gas up to rental departure level and walk 50' to return your vehicle. Gassing up to return your vehicle has always bee a problem for 50 years of renting trucks. Much appreciated this convenience!
LAMARR K