The Shell Station U Haul on Jiles Road overcharged me for gasoline even though I filled tank to 1/4 full which is what I started with. The manager would nit return lphone calls or text messages. I had to call Uhaul corporate for my credit
GLEN R
Jiles Rd Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennesaw, GA 30144
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Customer Reviews
- 4.0 Average Customer Rating
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Everything went well. A very good experience.
PAULETTE HSo easy and convenient!
Joanne AWhen I returned the Uhaul I was harassed by another store owner. The UHAUL dealer did address the harassment with the other store owner. I was feeling unsafe and disrespected. Also, on return I was charge an additional fee for an average when I was not informed of any overage charges or fees. This is unsatisfactory and is not right to charge a "overage" fee for something not specified initially.
KRYSTAL JPaid for twelve blankets, and the store only had six. Not a problem, however, the stores attendant (Gary) did not know how to correct the amount charged in his U-Haul app. Gary said to call customer service. Note... when you rent a U-Haul, it typically means that it will be a working kind of day, and not a call customer service kind of day. Turns out, I did need twelve blankets, so I purchased six more from the movers who helped us with the heavy stuff. By the way, Prentice and his son with "Safe & Efficient Moving Company" were fantastic! With a full day of moving, and a trip from Kennesaw to Fayetteville, I really didn't have time to call and explain the blankets. I Venmo-d Prentice $20 for blankets, and returned the ones (I purchased from my movers) to U-Haul to account for the twelve you were expecting back. Its only twenty bucks, which was not the problem. The problem was the lack of knowledge and patience to figure it out at the start, assuming that my time and money is not as valuable as yours. Mistake!
JEFFREY A