I used U-haul service for the first time and it was great.but I didn’t know about the charges system. U-haul charged me $71 before even I drive the car. So , I drove the car , finished the task and brought it back. Then U-haul charged me &56.25 after mileage and other stuff calculation. So when will U-haul reimburse me with 15.36 $. ?
SHAMSURAHMAN A
Rock Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kent, WA 98032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everything was great-no complaints
PHILIP PExcellent
PATRICK SGreat
PATRICK SThey charged me an extra $15 for something called “Safemove” which I declined in the website and they never asked me if I wanted it. Nice people at this location. I enjoyed them. And they prepped everything quite well but your survey doesn’t give me a place to give them credit for what they did well, But when you charge the customer without his knowledge you simply cannot be doing a good job taking care of customer needs. U-Haul can be kind of sketchy at times has been my experience.. If anybody reads this , will my $15 be refunded or is corporate the same as the local dealer?
Andrew C