Customer did not leave a comment.Raiven D.
Customer Reviews for Rock Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Access into and out of the parking lot can be difficult, depending on traffic and available space. The return process was informal (but fast). You should include some formality, including verification of return condition of the truck and other rented items, and documentation of the same.THOMAS ANDREW G.
The guy there did the inspection with me and walked me though everything and answered all my questions and helped me pay my outstanding balanceNathaniel R.
Customer did not leave a comment.Quianna H.
Very nice customer service. ThanksRAMESH P.
Truck smelled like cigarette smoke, windshield inside could use a cleaningMike I.
Make the app for smartphones easier to use. It was not a good part of my experience.James M.
My reservation was at 8... didn't open till 8:45am. I turned in my rental at noon again manager wasn't there and when I got my charges it was double what I budgeted. So I called and he told me I turned it in at 1pm which was not true. I was also double charged. He did call customer service and called me back, but I lost about an hour of time that was preplanned for things and then to tell me that I turned in the rental an hour later than I actually did. Wouldn't recommend this location for pick up.ANGEL M.
Customer did not leave a comment.Lynette N.