I requested an in person pickup, the location where I received the truck from was remote only. I waited several minutes before contacting customer support. Then I had to create a login and remote check out the truck which took away 40 minutes of my day. Then the hand truck that I had requested with the truck was not included. I was informed that I wasnt charged, but this was a piece of equipment I was depending on, I then was forced to run to a store, purchase the equipment before I could begin my move which took another hour. The truck was in good working order, but garbage was left inside the cab. When I was complete with my usage and went to return the truck, I specifically went to a location where there would be staff to assist for an in person return. I was quickly informed that I could only return the truck to the location which I received it from and the lady working at the in person location was very rude and disrespectful. I contacted customer service again, and my issue with my reservation was addressed and I was informed that the credit for $50 would be applied (which I didnt see) and was assisted by the Scheduling District Manager who changed my location to accomidate me. I will check again, but as far as im aware UHAUL owes my $50 for my reservation being wrong. I will not be using UHAUL again in the future, the company has fallen far from what I remember and I regret this experience.
Evan L
Austin Warehouse And Distribution
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkService was excellent trucks were clean
JERRY KThe manger excellent service, answered all my questions and gave me the best option for the move i was making. 2301 Federal St, Killeen, TX 76543
CHRISTOPHER HI set my appointment to pickup a truck at 0800. Arrived at 0745. Nobody would answer door. Online UHAUL says that building opens at 0700, the front door on the building shows that it opens at 0800. At 08:00, I called the office. Attendant answered the phone. I waited 15 minutes for someone to come to the door. Took another 20 minutes to get my paperwork completed. After checking out the truck, the attendant three two bags of blankets in the back, and said I was good to go (I rented two bundles of 12---24 blankets). When I arrived at my home to load the truck, I found out that there was on 18 full blankets, and a blanket that had been cut in half for a total of 20 blankets. I didn't have time to drive back to AWD to retrieve the missing blankets. I was driving to my next destination at 0900. When I dropped off the truck in Bulverde, TX. I called AWD to report the 4 missing blankets. The attendant said he would put a note in my account for the missing blankets. The truck was clean and ran well. Just didn't like paying for the extra blankets.
Douglas HGreat customer service
Michelle B