The Uhaul was dirty and it had only half a tank of gas. There was poor communication. The manager from the Princess Street location sorted out the problem. He was very professional and helpful. I would not recommend the Uhaul Hwy 15 location at Petro Canada.
KIMBERLY M
Petro Canada
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, ON K7L4V3
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Customer Reviews
- 3.5 Average Customer Rating
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Service was fast and friendly for pick - up, the attendant at the time of return seemed a bit overwhelmed with more than one customer.
ANTHONY BTruck leaked inside as heavy rain - damaged a picture that was covered with your mats- this was a gift from a special person- not impressed
JOSE GI arrived at 7:55. I waiting till 8:20 and no one arrived to open the location. I spoke to another location 20 minutes later as i was trying to find a rental as i needed to move my daughters stuff out of her apartment. They were able to contact the owner of this location and confirmed they had opened and I could still get the rental. When I went back, i was told i had to wait for the owner to get there to process my rental. They man therr tried his best to help me but he had a hard time speaking English. After 15 minutes of waiting he called the owner again and she still was not on her way so he was talked through getting my rental going. It took me until 9:30 to get my rental. He was apologetic and great and it wasn't his fault that he was not prepared to handle the rental. The lack of professionalism by the owner is why I would not rent from this location again.
SUZANNA NSure
MARK L