Get rid of the app. this was the most convoluted rental Ive ever done. I apply to rent online and pick up from a specific location. Get there day of to find out they moved my pickup location to another random spot. Then Im forced to go through the app and upload my photo and license twice. Then I get to the new place and the pickup process is still not completed. Finally get the truck and there is sticky soda stains along the upholders. Then I return it back and youre forced to take 5 more pictures. and when I put in the odometer reading it said that value was lower than the previous entry. Meaning whoever used it before me put in the wrong value when they finished. THEN to top it off, I get a call late at night asking if I was still planning to pickup the rental. I told them I had already done so and returned it. Worst experience Ive had with any business in a long time.
Jennifer K
The Cave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirkland, WA 98033
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Customer Reviews
- 2.5 Average Customer Rating
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Representative was nice overall but referred me to the App to conduct the rental and transaction at a time the App was very slow or not operating which took a lot of time to complete.
James BThe truck’s heat and defrost didn’t work. Also, the truck location changed TWICE in the week leading up to the rental.
Robby CWhen I reserved the vehicle I was not aware that by reserving at this location, it was basically a self serve setup. I picked this location because of the extended hours compared to others, as I wanted to return during the businesses hours of operation and knew there was a chance it would be after 5:00 PM. Both during pickup and drop-off I had to basically do everything myself, submit pictures of the vehicle, check in online, etc... rather than have the person do any real work for the rental. Perhaps this is my bad for not realizing this when I was reserving the vehicle, and while the person helped point me in the right direction, I had expected more of a traditional rental experience where the person actually assists the whole process. The person was polite and did help some; but I had expected what I consider "normal service", rather than self service.
Theodore PThey charged me for 2 days of service while I returned the vehicle in the same day.
Khac T